Lianna Joseph
Williamsburg,VA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Digital Operations Specialist
Capital One
11.2020 - Current
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Excel and Google suite.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Motivated and trained employees to maximize team productivity.
- Use AWS to model data and forecast trends.
Recovery Specialist
Capital One
10.2018 - 11.2020
- Performed skip tracing on all past due accounts to locate responsible individuals.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
IT Support Specialist
MAP Communications
01.2014 - 09.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2023
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2010
Skills
- Risk Mitigation
- Microsoft SharePoint
- ITIL
- Report Analysis
- Planning and Coordination
- G-Suite
- Program Evaluation
- Process Research
- Incident Management
- Data Integrity
Certification
- Project +, CompTIA - 2022
- ITIL Foundations, PeopleCert -2022
- Network, CompTIA -2023
Timeline
Digital Operations Specialist
Capital One
11.2020 - Current
Recovery Specialist
Capital One
10.2018 - 11.2020
IT Support Specialist
MAP Communications
01.2014 - 09.2018
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
Woodrow Wilson High School
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