Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Lianna Joseph

Williamsburg,VA

Summary

Analytical Senior Business Analyst with a strong background in designing and implementing business operations systems. Known for improving organizational productivity and efficiency through leveraging skills in strategic planning, project management, and team collaboration. Significant contributions to previous roles include streamlining processes, enhancing system functionality, and optimizing overall business performance. Consistently deliver projects on time and within budget while working effectively with stakeholders at all levels of the organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Freedom Mortgage Corporation
Fishers, IN
05.2023 - Current
  • Collected, analyzed, and interpreted complex workforce data sets to identify trends, patterns, and correlations, driving strategic business decisions.
  • Developed and maintained forecasting models, achieving a 30% improvement in workforce planning accuracy by anticipating staffing needs effectively.
  • Designed and maintained KPI dashboards using Tableau, and transitioned to Power BI to align metrics with evolving strategic goals.
  • Led requirement-gathering sessions to capture and uphold stakeholder needs, ensuring alignment with project objectives.
    Tracked project progress using Jira and Confluence, minimizing delays, and providing stakeholders with real-time project status updates.

Business Analyst

Capital One
Chesapeake, VA
10.2018 - 04.2023
  • Developed complex dashboards and reporting tools to track and visualize business performance metrics, improving decision-making processes.
  • Designed and implemented data models to support strategic and operational decision-making, enhancing accuracy and efficiency.
  • Generated ad-hoc reports tailored to evaluate specific business needs, providing actionable insights to drive initiatives.
  • Applied advanced problem-solving skills to analyze and resolve operational challenges, ensuring seamless business operations and goal achievement.
  • Reviewed banking transactions, cash flow, and financial statements daily, generating detailed summary reports to monitor performance and identify trends.
  • Analyzed tax returns and client financials to assess creditworthiness, producing comprehensive evaluations for informed lending decisions.

IT Analyst

Portfolio Recovery Associates
Hampton , VA
04.2016 - 09.2018
  • Provided support to end-users in troubleshooting application issues.
  • Developed and implemented IT solutions to streamline business processes.
  • Analyzed project requirements and created test plans accordingly.
  • Resolved complex technical issues by providing innovative solutions.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
09-2024

Skills

  • Forecasting and planning
  • Technology architecture analysis
  • Predictive modeling
  • Agile methodology
  • Business solutions development
  • Software development lifecycle
  • KPI tracking
  • Business intelligence tools

Certification

  • Comptia A+
  • Comptia Network+
  • Compita Project+
  • AWS Cloud Practitioner
  • Linux Foundations
  • ITIL®4 Certification

References

References available upon request.

Timeline

Senior Business Analyst

Freedom Mortgage Corporation
05.2023 - Current

Business Analyst

Capital One
10.2018 - 04.2023

IT Analyst

Portfolio Recovery Associates
04.2016 - 09.2018

Bachelor of Science - Information Technology

Western Governors University

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Lianna Joseph