
Dynamic Customer Service Representative with a proven track record at ABC Medical Group, excelling in problem resolution and relationship building. Leveraged critical thinking to enhance patient scheduling efficiency and trained new staff on effective communication strategies, ensuring high-quality customer interactions and satisfaction. Proficient in CRM software for accurate data management.
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Medical school and medical field education
Echocardiogram certified