Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Liannet Abalo

13710 Sw 268 St ,Homestead

Summary

Dynamic Customer Service Representative with a proven track record at ABC Medical Group, excelling in problem resolution and relationship building. Leveraged critical thinking to enhance patient scheduling efficiency and trained new staff on effective communication strategies, ensuring high-quality customer interactions and satisfaction. Proficient in CRM software for accurate data management.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Representative

ABC Medical Group
Miami
02.2006 - 05.2011
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with healthcare teams to facilitate patient scheduling and appointment management.
  • Trained new team members on customer service protocols and systems.

Education

Associate of Science - Medical

Dade Medical College
Miami
06.2011

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Customer relations

Relationship building

Affiliations

Medical school and medical field education

Certification

Echocardiogram certified

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

ABC Medical Group
02.2006 - 05.2011

Associate of Science - Medical

Dade Medical College