LIBBI ROZELL

I am an Assistant General Manager at Twelve Kitchens & Cocktails, where I focus on cultivating a welcoming, organized, and team-driven environment. Alongside daily operations, I support our marketing presence by helping promote private dining events, seasonal cocktail roll outs and pride myself on maintaining strong personal relationships with regulars. My goal is to ensure that every guest interaction reflects the welcoming standards of our restaurant. I have a strong background in retail/hospitality leadership and POS system management. I have been blessed with opportunities to travel to our sister locations in other states to help new teams integrate Toast POS, troubleshoot system issues, and provide presentations for confident usage of these platforms. These experiences taught me how to prepare and present information in a way that helps the training and personal development of others. I enjoy coaching employees, as well as supporting bright new ideas for improving, and working through challenges in an energetic and engaging way. Whether resolving a conflict or guiding our team through new cocktail presentations, I take pride in leading with empathy and creating a workplace where staff feels supported and guests feel genuinely cared for. I lead with empathy, enthusiasm, and a deep appreciation for people. My goal is always to elevate the guest experience, strengthen our team culture, and bring a sense of connection and community to every shift.

As a Lifeguard Supervisor, I coordinated shift rotations, assigned coverage based on staffing needs, and ensured every station was properly monitored. Management entrusted me with leading the lifeguard team, and I took responsibility for the safety and well-being of both staff and guests in the pool area. I maintained certifications in CPR, AED use, and water-rescue techniques and regularly provided first aid to patrons in need. Clear communication was essential in this role. I served as a link between the lifeguard team and facility management by sharing concerns, addressing issues, and helping improve daily operations. I also handled member questions and complaints with patience and respect. To support a positive work environment, I introduced team-building activities that strengthened cooperation and unity among the staff. This position taught me how to lead with empathy, confidence, and strong communication while maintaining high safety standards and promoting a supportive team culture.

During my time at Owens Insurance, I stepped into a highly involved role and quickly took on additional responsibilities to support the team. With our office short an insurance writer, I trained closely with one of the agents and eventually began assisting with reviewing, editing, and rewriting policies with the owners’ approval. This experience helped me build confidence, expand my knowledge, and strengthen my attention to detail. This role gave me valuable experience in customer communication, administrative support, and policy management, and it strengthened my ability to adapt, learn quickly, and assist clients with confidence and warmth.

• Handled incoming calls with a friendly, professional tone and directed clients to the appropriate departments or team members.
• Maintained confidentiality and handled sensitive information with care and integrity.
• Assisted with basic accounting tasks, financial analysis, and general office organization.
• Supported the preparation of reports, presentations, and client correspondence.
• Entered data accurately into internal systems, helping keep records up to date.
• Calculated premiums, set up payment methods, processed customer payments, and issued receipts.

As a Lead Cashier, I was trusted with key responsibilities that supported both daily operations and the customer experience. I handled end-of-day cash collection, balanced tills with accuracy, prepared deposits, and followed strict security procedures. I enjoyed training new cashiers, supporting my team, and working closely with our floor supervisor to keep the store running smoothly.

• Managed register opening and closing, end-of-day cash counts, and deposit preparation.
• Resolved register discrepancies quickly and maintained accurate financial records.
• Stayed updated on store promotions, pricing, and return policies to assist customers.
• Helped plan/reset floor layouts to improve product presentation for a visually pleasing shopping experience.
• Trained and supported new cashiers to build confidence and consistency at the register.
• This role helped to strengthen my people skills, attention to detail, and ability to create a positive, well-organized environment for both customers and staff members.