Libbie Curtis
Kennesaw,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Leader
Mr T's Pizza And Ice Cream
2021.04 - 2023.07
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with refunds and resolving transaction issues.
- Worked efficiently in a fast pace environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Game And Interactive Media Design
Kennesaw State University
Kennesaw, GA05.2027
High School Diploma -
Gordon Lee High School
Chickamauga, GA05.2023
Skills
- Training Assistance
- Billing and Payment Processing
- Guest Satisfaction
- Team Motivation
- Employee Relationships
- Station Preparation
Timeline
Shift Leader
Mr T's Pizza And Ice Cream
2021.04 - 2023.07
Bachelor of Science - Game And Interactive Media Design
Kennesaw State University
High School Diploma -
Gordon Lee High School
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