Hi, I’m
Libby Landry, MBA, CVT
Langhorne,US
Summary
An accomplished Operations Director with many years of experience managing teams in multi-site and multi-state operations, I specialize in strategic planning, financial analysis, and change management for scalable growth and financial and employee success. I have a proven track record of driving operational improvements and team development to deliver results both virtually and in-person. My expertise includes fostering relationships to improve culture (my passion), enhance employee empowerment to improve efficiency, and increasing profits by streamlining processes, reducing costs, and providing exceptional customer service. With strong emotional intelligence, excellent communication and problem solving abilities, and advanced leadership experience, I am dedicated to fostering trust-based relationships with people leading through respect, empathy, and a commitment to their growth and success.
Overview
24
years of professional experience
1
Certification
Work History
Suveto
Director of Operations
03.2023 - Current
Job overview
- Suveto is a network of 70+ hospitals across the country consisting of small to large GP, Urgent Care, and Spec/ER hospitals. Director of Operations consistently partner with 20-25 hospitals.
- Assist with M&A transitions, renovations, and new site development (de-novos).
- Analyze financial data and create budgets in partner with local leadership that aligns with realistic hospital expectations and organizational goals.
- Develop and implement processes to monitor performance and identify areas of opportunity.
- Track key performance indicators (KPIs) to ensure alignment with organizational objectives.
- Collaborate with marketing to develop initiatives aimed at increasing client visits, ensuring client retention, and reducing lapsed/lapsing clients.
- Partner with local leadership to develop strategic pricing initiatives, meet budget goals, and create programs to boost client visits, invoice counts, and average transaction price (ATP).
- Support recruitment efforts to fill talent gaps in hospitals.
- Provide communication training and conduct engagement check-ins with DVMs.
- Create programs for mentoring, coaching, and training leaders so they can excel in their roles.
- Develop and provide educational content for CSR's on how to provide exceptional client service and for Nurses on how to deliver the most advanced nursing care in the industry.
Red Bank Veterinary Hospital
Hospital Director
07.2021 - 03.2023
Job overview
- RED BANK VETERINARY HOSPITAL is the largest veterinary hospital in the country consisting of 350 employees and 110 DVM's in a single 104k sq ft building.
- Analyzed financial data and created budgets that align with organizational goals. Through competitive pricing strategies, optimal DVM scheduling, and efficient CSR and Nursing processes, increased revenue from $65.3 million to $78.2 million.
- Increased EBITDA from 24% to 32.6% (EOY)and 860 bps while maintaining a 4.8 Google rating, 96% OSAT score, and a below industry standard turnover rate..
- Led the design and development of a new state of the art 104k sq ft location including the only PET scan outside of a University, onsite MRI, a linear accelerator, and 12 surgical suites with live streaming capabilities for advanced learning.
- Implemented a distributive leadership model and created a strong culture through team development and training, collaboration and empowerment, transparency and respect.
Veterinary Referral Center (VRC)
Hospital Director
03.2017 - 06.2021
Job overview
- During COVID, VRC was the only veterinary hospital in 4 surrounding counties with the ability to accept patients. UPenn began referring patients to VRC for emergency care.
- Recruited DVM's and Specialists for new medical services bringing DVM headcount from 18 to 34 FTE DVM's and created the largest ER department in Southeastern PA.
- Created an expense management program resulting in a reduction of COGS from 18.5% to 12.2%.
- Analyzed financial data and created budgets that align with organizational goals. Through competitive pricing strategies, optimal scheduling, and efficient processes, increased revenue 92% from $12.6 million to $24.2 million with EBITDA increasing from 21.7% to 31.6% within 3 years.
- Designed and implemented a Nurse level system complete with a training program including didactic and hands on skills, testing requirements to level up, and level based compensation.
- Created a program where Credentialed Veterinary Nurses (CVT) had the ability to earn commission on appointments and procedures.
Red Bank Veterinary Hospital
Director of Nursing
08.2001 - 03.2017
Job overview
- Supported the Nurse management team to improve training and staff development, create growth plans, and enhance educational opportunities for 275 veterinary nurses (CVT/VTS), technicians, and assistants (AVA).
- Developed a training program for managers to create, implement, and stay within budgets for KPI's including COGS and nonDVM%.
- Implemented a technician and assistant tuition assistance program which provided a free education through PenFoster to earn the CVT or AVA credentials.
Brookdale Community College
Veterinary Assistant Program Developer
01.2009 - 12.2011
Job overview
- Co-developed and instructed the first Accredited Veterinary Assistant program in the country including a credentialing exam where graduates earned the distinguished AVA credentials.
- As of 2022 over 1,000 Veterinary Assistants have graduated my program and earned the AVA credentials.
Education
Southern New Hampshire UniversityManchester, NH, US
MBA
10.2023
Camden County CollegeBlackwood, NJ
Associate in Applied Science (A.A.S.) from Animal Science
08.2000
Georgian Court UniversityLakewood
Bachelor of Arts (B.A.) from Education
12.1995
Skills
- Emotionally Intelligent
- Coaching, Mentoring, Communication, Leadership Training
- Relationship Building and Employee Empowerment
- Organizational change management
- Strategic Planning, Forecasting, and Budgeting
- Financial Analysis and P&L Performance
Accomplishments
Received the 2018 Philadelphia Main Line Magazine "Woman on the Move" award for my contributions to the Veterinary Industry.
Certification
Credentialed Veterinary Technician
Timeline
Director of Operations
Suveto
03.2023 - Current
Hospital Director
Red Bank Veterinary Hospital
07.2021 - 03.2023
Hospital Director
Veterinary Referral Center (VRC)
03.2017 - 06.2021
Veterinary Assistant Program Developer
Brookdale Community College
01.2009 - 12.2011
Director of Nursing
Red Bank Veterinary Hospital
08.2001 - 03.2017
Camden County College
Associate in Applied Science (A.A.S.) from Animal Science
Georgian Court University
Bachelor of Arts (B.A.) from Education
Southern New Hampshire University
MBA
AWARDS
2018 Philadelphia Main Line Magazine "WOMAN ON THE MOVE" Award. Award given for my contributions to the Veterinary industry through education, leadership, and development.