Libby Roysden

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.

Scheduled Resident appointments

Scheduled transport for Resident appointments

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.