Libby Street
Olney,MT
Summary
Dynamic Patient Access Representative with a proven track record at Logan Health Wellness and Pain, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through empathetic communication and streamlined registration processes, significantly reducing wait times. Adept at multitasking and building relationships, ensuring a positive experience for all patients.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Logan Health Wellness and Pain
08.2007 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Education
General
Whitefish High School
Whitefish06-1994
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Strong empathy
- Money handling
- Relationship building
- Information collection
- Registration management
- Fee collection
- Friendly and outgoing
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Data entry
- Policy understanding
- Appointment reminders
- Patient identity verification
- Attention to detail
- Calm and effective under pressure
- Clerical and filing support
Timeline
Patient Access Representative
Logan Health Wellness and Pain
08.2007 - Current
General
Whitefish High School
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