Libera Sendin
Alpharetta,GA
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.Adaptable Leasing Consultant brings high-level customer relationship and communication skills. Keep property occupancy high with strong conversion rates and expert sales skills. Proven background in building rapport and negotiating competitive terms to solidify lease agreements.
Overview
12
12
years of professional experience
Work History
Specialist Bilingual Front Desk
Wellstar Heath System
1360 Upper Hambree Rd Suit 201b
06.2025 - Current
- Analyzed patient data to enhance treatment plans and improve care coordination.
- Collaborated with interdisciplinary teams to streamline operational workflows and optimize service delivery.
- Developed training materials for staff on new health information systems, improving user competency.
- Implemented process improvements that reduced patient wait times and enhanced overall satisfaction scores.
- Facilitated communication between departments to address patient needs and improve service efficiency.
Leader Teacher
The learning experience
Alpharetta, GA
01.2023 - 12.2024
- Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
- Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.
- Supervise other social workers.
- Conduct social research.
- Work in child and adolescent residential institutions.
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
Leasing Officer
Emory Woods Apartments
Atlanta, GA
01.2022 - 12.2022
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Decatur
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Showcased residences with virtual and in-person tours to expertly highlight features and benefits.
- Closed leasing contracts by overcoming objections and accurately processing required paperwork. Current Employer TBI Magment Airport. Customer Service
Bar Manager
Viejo Skill
Argentina
01.2014 - 2018
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on cocktail preparation and bartending techniques.
- Developed and implemented inventory management processes to reduce waste.
- Enhanced menu offerings by curating seasonal cocktails and drink specials.
- Maintained compliance with health and safety regulations in bar environment.
- Fostered relationships with suppliers to secure high-quality beverage selections.
- Organized promotional events to increase foot traffic and brand visibility.
- Analyzed customer feedback to refine service delivery and improve overall experience.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Costume Services
Viejo Skill
Argentina
01.2014 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Arts - Clothing Designer
Palladio University
Mar del plata, Argentina12.2016
Bachelor of Ciencias Sociales - undefined
EEM n 1
Villa gesell, Argentina12.2006
Skills
- Attention to the Public
- Application management
- Bilingual
- Building reports
- Communication skills
- Computer
Languages
Spanish
English
Training
- Social Science/dessigner – Social Science/dessigner November 2017 EEM #1
- Argentina
- Ar
- November
- 2017
Timeline
Specialist Bilingual Front Desk
Wellstar Heath System
06.2025 - Current
Leader Teacher
The learning experience
01.2023 - 12.2024
Leasing Officer
Emory Woods Apartments
01.2022 - 12.2022
Bar Manager
Viejo Skill
01.2014 - 2018
Costume Services
Viejo Skill
01.2014 - 01.2018
Master of Arts - Clothing Designer
Palladio University
Bachelor of Ciencias Sociales - undefined
EEM n 1