Liberty Michel
Jamestown,ND
Summary
Dynamic leader with a proven track record at Montage Furniture Services, adept in process improvement and conflict resolution. Excelled in coaching and mentoring, enhancing team performance and customer satisfaction. Skilled in multitasking and organizational abilities, driving operational excellence and fostering employee growth. Achieved significant enhancements in team efficiency and client trust through innovative strategies and active listening.
Overview
11
11
years of professional experience
Work History
Team Lead
Montage Furniture Services
Remote
12.2020 - 02.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete the job.
Customer Account Representative
First Community Credit Union
Jamestown, ND
07.2017 - 09.2018
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Assisted clients in navigating complex financial processes to reduce risks.
- Analyzed accounts for delinquencies and other ongoing issues.
- Resolved client concerns professionally, contributing to enhanced client trust.
- Enhanced customer satisfaction by promptly addressing concerns.
Receptionist
Crossroads Trucking
Aberdeen, SD
10.2016 - 05.2017
- Greeted incoming visitors and customers professionally and personable.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Brand Manager Assistant/Customer Specialist
RealTruck
Jamestown, ND
03.2014 - 09.2016
- Started off as customer specialist answering customer phone calls whom were needing website assistance and guidance. Than promotes to live chat and email specialist.
- Worked closely with customers to ensure accurate ordering and complete satisfaction.
- Assisted with receptionist duties.
- Multitasking between roles.
- Promoted to brand manager assistant..
- Served to commitment excellence, professionalism, and accuracy.
- Photoshop and website set up
- Researched market trends to identify customer needs and preferences for strategic planning.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
Education
HS Diploma -
Jamestown High School
Jamestown, NDSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Schedule management
- Process improvement
- Employee evaluation
- Relationship building
- Client communication
- Employee training
- Task delegation
- Workflow management
- Problem-solving
- Team supervision
- Coaching
- Team Check-ins
- Team building
- Call center operations
- SMART goals
- Excellent communication
- Active listening
- Organizational skills
- Multitasking Abilities
- Idea development and brainstorming
Timeline
Team Lead
Montage Furniture Services
12.2020 - 02.2025
Customer Account Representative
First Community Credit Union
07.2017 - 09.2018
Receptionist
Crossroads Trucking
10.2016 - 05.2017
Brand Manager Assistant/Customer Specialist
RealTruck
03.2014 - 09.2016
HS Diploma -
Jamestown High School