Libier Lopez
Santa Ana,United States
Summary
Customer Service Representative bringing advanced skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Claims Representative
Automobile Club Of Southern California
10.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
Usher
Honda Center
04.2022 - 12.2023
- Actively engage with guests, providing exceptional assistance before, during, and after the show to meet their needs and ensure a positive experience.
- Contribute to maintaining a safe, clean, and inviting environment for all guests, prioritizing their comfort and enjoyment.
E-Commerce
Whole Foods Market
07.2020 - 12.2023
- Accountable for ensuring the accurate locating, packaging, and preparation of grocery items for delivery, adhering to the quality standards set by Whole Foods Market and Amazon.
- Conduct inventory of non-stock supplies and replenish them as needed.
Education
Bachelor's of Arts - Sociology
University of California, Irvine
Irvine, CA06.2023
GED -
Century High School
Santa Ana, CA05.2019
Skills
- Adaptability
- Time Management
- Customer Service
- Computer Skills
- Productivity
- Microsoft Office
Timeline
Claims Representative
Automobile Club Of Southern California
10.2023 - Current
Usher
Honda Center
04.2022 - 12.2023
E-Commerce
Whole Foods Market
07.2020 - 12.2023
Bachelor's of Arts - Sociology
University of California, Irvine
GED -
Century High School