LIBIER LOPEZ
Santa Ana,CA
Summary
Highly motivated professional with a Bachelor's degree in Sociology and a minor in Criminology, with a passion for supporting marginalized communities. Skilled in client support, case management, and resource coordination, with a proven ability to analyze complex situations and deliver effective solutions. Proficient in fostering trust and building strong relationships with diverse groups and populations, complemented by exceptional customer service expertise. Dedicated to empowering individuals and families by connecting them to resources, advocating for their needs, and fostering positive outcomes.
Overview
24
24
years of professional experience
Work History
Auto Claims Adjuster
Automobile Club of South California
Costa Mesa, California
04.2002 - 12.2025
- Analyze and process high volumes of claims efficiently in a fast-paced environment.
- Research complex claims to determine appropriate solutions and outcomes.
- Deliver accurate and timely updates to clients regarding claim statuses.
- Interpret policy language to make informed decisions.
Usher
Honda Center
Anaheim, California
07.2002 - 12.2011
- Greeted guests and directed them to assigned seating areas.
- Delivered exceptional guest assistance to ensure positive experiences before, during, and after events.
- Maintained a safe, clean, and welcoming environment for all guests.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
E-Commerce
Whole Foods Market
Tustin, California
07.2002 - 12.2011
- Executed accurate locating, packaging, and preparation of grocery items for delivery according to Whole Foods Market and Amazon quality standards.
- Conducted an inventory of non-stock supplies and replenished them as needed.
Education
Bachelor of Arts - Sociology
University of California
Irvine, CA06.2023
High School Diploma -
Century High School
Santa Ana, CA06.2019
Skills
- Case Management and Policy Integration
- Proficiency in Microsoft Office Suite
- Data Collection and Reporting
- Analytical Problem Solving
- Adaptability
- Intercultural Skills
Human Service Experience
Engage 360
Volunteer | September 2015 - March 2020
- Provided tutoring for 15–20 youth, ages 6–11.
- Engaged children in physical activities (e.g., Handball, Capture the Flag).
- Assisted in language development for ages 6–7 through reading activities.
- Supported staff by hosting parent conferences and meetings.
Key Club, Century High School
Club Member | March 2016 - June 2019
Lunchbag OC
- Prepared and assembled lunches for individuals experiencing homelessness.
- Contributed to community efforts addressing food insecurity and basic needs.
Community 5k Mile Run
- Cheered on participants and provided water and support to runners
- Assisted with maintaining a safe, encouraging environment for community members
Century High School Holiday Gift Drive
- Wrapped and distributed Christmas gifts to students facing financial hardship
- Supported a welcoming and non-judgmental environment for youth and families
Rose Parade Float Decoration
- Collaborated with a team to decorate a parade float for the 2019 Rose Parade
- Assisted with creative design and event preparation under time constraints
Student Volunteer, Century High School
Santa Ana, CA | October 2016 - May 2019
- Supported the school’s football team by selling school merchandise and snacks during events.
- Fundraised for the AVID program by assisting with snack sales at the school’s Halloween Carnival.
- Promoted the Hearts on Paws club during school events to increase student awareness and engagement.
Languages
- English, Native Bilingual
- Spanish, Native Bilingual
Timeline
Usher
Honda Center
07.2002 - 12.2011
E-Commerce
Whole Foods Market
07.2002 - 12.2011
Auto Claims Adjuster
Automobile Club of South California
04.2002 - 12.2025
Bachelor of Arts - Sociology
University of California
High School Diploma -
Century High School