Libiera Cortez
Patterson,CA
Summary
Dynamic retail leader with extensive experience in excellent customer service, excelling in employee training and strategic decision-making. Proven track record in enhancing customer loyalty and optimizing inventory management. Bilingual and adept at fostering team engagement, driving exceptional service, and implementing impactful visual merchandising strategies to elevate the shopping experience.
Overview
10
10
years of professional experience
Work History
Store Manager
Limited Brands Inc.
Milpitas, California
09.2014 - 03.2015
- Ensured smooth store functionality through effective management of daily operations.
- Trained and supervised staff to uphold exceptional customer service standards.
- Implemented visual merchandising strategies that enhanced customer engagement.
- Collaborated with corporate teams to execute impactful marketing initiatives.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Monitored sales trends to optimize product selection and inventory management.
- Conducted comprehensive daily operations, including cash handling and opening/closing procedures.
- Analyzed sales data to identify trends and refine strategic approaches.
Co-Manager
Limited Brands Inc.
Milpitas, US
12.2009 - 05.2014
- Managed team of 30 associates, delivering exceptional customer service to drive loyalty.
- Coached and developed team, adapting to seasonal fluctuations of up to 85 associates.
- Hired and onboarded top talent to strengthen team capabilities.
- Analyzed business trends and metrics to inform strategic decision-making.
- Communicated strategic direction to align team objectives with company goals.
- Planned and executed engaging events to enhance employee morale.
- Sustained visual standards across retail space to improve customer experience.
- Cultivated strong relationships with customers to enhance loyalty.
Sales Lead
Limited Brands Inc.
Milpitas, US
03.2007 - 12.2007
- Added responsibilities to temp sales lead position.
- Coach and develop all sales team associates to drive top of the line sales and provide challenging workplace to keep a high retention percent.
- Customer intimacy to drive Excellent Customer Service
- Associate engagement to keep associates motivated and provide a challenging work place to develop them to next
- Partner with Brand manager to establish overall look of the store by planning and executing visual standards activities
- Recruit
- Hire
- Planning and execution of visuals (theme changes, floor sets, etc.)
- Retail
Stock Lead
Bath & Body Works, Inc.
Milpitas, US
05.2005 - 03.2007
- Promoted from seasonal associate to stock lead for exceptional performance and energy.
- Managed stock team to ensure optimal inventory levels and visual presentation.
- Facilitated effective communication within stock team to enhance collaboration.
- Oversaw overall cleanliness and appearance of store to meet company standards.
- Ensured product availability through diligent inventory management.
- Conducted backroom activities, including maintenance and inventory audits.
Education
High School Diploma -
Independence Adult School
San Jose, CA06-2014
Some College Coursework Completed - Criminal Justice
Heald College
Milpitas, CA01.2007
Skills
- Bilingual proficiency
- Employee training
- Expertise in leadership
- Strategic decision-making
- Customer service
References
- Kimberly Davis, Former Store Manager, Bath & Body Works, Inc., (408) 910-6657, kdavis17@sbcglobal.net
- Yolanda Hernandez, Owner/Manager, San Jose Movers, (408) 835-0750, Mahetzi08@gmail.com
Awards
WOW Customer Recognition Awards (Multiple times)
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Store Manager
Limited Brands Inc.
09.2014 - 03.2015
Co-Manager
Limited Brands Inc.
12.2009 - 05.2014
Sales Lead
Limited Brands Inc.
03.2007 - 12.2007
Stock Lead
Bath & Body Works, Inc.
05.2005 - 03.2007
High School Diploma -
Independence Adult School
Some College Coursework Completed - Criminal Justice
Heald College