Victor Gonzales
Sunnyvale
Summary
Accomplished Retail Management Professional with expertise in Banking, Finance, and Operations. Proven track record in enhancing store performance through strategic planning, effective team collaboration, and efficient Inventory Management. Adept in Customer Service and Staff Training, consistently achieving business objectives and driving operational excellence. Ready to apply strong leadership skills in a long-term Management role.
Overview
18
18
years of professional experience
Work History
Assisitant Store Manager
TitleMax
04.2025 - Current
- Supervised daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on effective sales techniques and operational procedures.
- Implemented inventory management strategies to enhance stock accuracy and minimize shrinkage.
- Analyzed sales data to identify trends, driving strategic product placements and promotions.
Supervisor
Interstate Cleaning Corporation
09.2024 - 04.2025
- Ensured accurate attendance tracking through coordinated record management.
- Maintained quality cleaning standards while supervising daily operations and supplies.
- Trained team members on effective cleaning methods and equipment usage.
- Enhanced resource allocation by optimizing staff schedules for service efficiency.
- Streamlined workflows through implemented process improvements, reducing downtime.
Customer Service Intake Specialist
Payne & Sons Auto Body Shop
02.2024 - 07.2024
- Reduced customer wait times by streamlining intake and delivery processes.
- Coordinated with technicians to enhance timely scheduling of repairs.
- Managed customer inquiries and appointments, ensuring accurate service information provided.
- Implemented feedback mechanisms that improved overall service delivery and satisfaction.
- Followed up with sales and warranty customers within 48 hours, boosting satisfaction.
Sabbatical to Prioritize Family
Self
07.2022 - 02.2024
Assistant Financial Center Manager
Independent Financial
12.2021 - 07.2022
- Increased operational efficiency by enhancing onboarding and training processes.
- Enhanced staff performance through effective management of schedules and feedback.
- Maintained compliance with policies to ensure operational integrity and effectiveness.
- Conducted training sessions to improve adherence to financial center operations.
- Tracked annual training for BAI certification to ensure staff readiness.
- Cross-sold products and services to meet customer needs and retention targets.
Financial Service Specialist
Hancock Whitney Bank
01.2019 - 12.2021
- Clarified complex financial concepts through customer engagement and information review.
- Reduced financial risks by developing strategic financial models and advice.
- Ensured prompt service request responses aligned with company policies and standards.
- Cultivated professional relationships with stakeholders to enhance service delivery effectiveness.
- Monitored transaction processing systems for accurate account maintenance and data integrity.
Universal Banker II
MidSouth Bank
01.2018 - 01.2019
- Expanded customer base by efficiently opening new accounts and verifying identities.
- Increased service uptake by promoting credit cards through persuasive upselling techniques.
- Streamlined loan payment processing while ensuring accurate transaction records and receipts.
- Boosted customer engagement by informing clients about promotions and account options.
- Enhanced community presence through active participation in outreach events and initiatives.
Personal Banker I & II
Comerica Bank
01.2008 - 01.2018
- Enhanced customer satisfaction by identifying financial needs through consultative sales.
- Forged strong partnerships with businesses to increase engagement with Comerica Bank.
- Streamlined processing of deposits, withdrawals, and payments to elevate service quality.
- Provided expert advice on banking services, including loans and credit cards.
- Drove new business growth by targeting customers with tailored financial solutions.
Education
Diploma -
Mesquite High
05.2001
Skills
- Bilingual proficiency
- Organizational skills
- Time management
- Work planning and prioritization
- Customer service and engagement
- Communication and interpersonal skills
- Budgeting and cost control
- Independent and team collaboration
- Financial knowledge
- Data entry expertise
- Integrity and loyalty
- Sales proficiency with product knowledge
- Software proficiency: Trio, Jack Henry, Xperience, Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Assisitant Store Manager
TitleMax
04.2025 - Current
Supervisor
Interstate Cleaning Corporation
09.2024 - 04.2025
Customer Service Intake Specialist
Payne & Sons Auto Body Shop
02.2024 - 07.2024
Sabbatical to Prioritize Family
Self
07.2022 - 02.2024
Assistant Financial Center Manager
Independent Financial
12.2021 - 07.2022
Financial Service Specialist
Hancock Whitney Bank
01.2019 - 12.2021
Universal Banker II
MidSouth Bank
01.2018 - 01.2019
Personal Banker I & II
Comerica Bank
01.2008 - 01.2018
Diploma -
Mesquite High