Licely Rivera
Allentown,PA
Summary
Experienced and empathetic Medical Assistant with a strong background in direct patient care and medical office management. Committed to providing the highest level of patient satisfaction, while ensuring compliance with regulatory and practice standards. Builds trust and rapport by utilizing excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Receptionist Supervisor
Preventive Measures
04.2019 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Led team meetings to discuss operational challenges and develop strategic solutions for improved service delivery.
- Trained new staff on clinical procedures and office protocols, fostering a supportive learning environment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oversaw and ensured timely completion and accuracy of physician and nursing documentation.
- Audited front desk and medical office metrics to verify data accuracy and identify areas for improvement
Key Holder Supervisor
Pandora Jewelry
08.2016 - 05.2026
- Greeted customers and provided exceptional customer service both English and Spanish.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Maintained cleanliness of store environment including floors, windows, displays.
Call Center Representative
Iqor
08.2014 - 07.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues, both English and Spanish calls.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
Associate of Science - Medical Assisting
McCann School of Business And Technology
Allentown, PA04-2018
Skills
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Medical Terminology
- Medical Billing
- Patient Flow Management
- Check-in coordination
- Intake control
- Inventory Management
- Payment Collection
- Medical office administration
- Data Entry
- Clinical and administrative support
- Conflict resolution abilities
- Reliable team player
- Medical Records Management
- Team management and supervision
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Medical Assistant/Receptionist Supervisor
Preventive Measures
04.2019 - Current
Key Holder Supervisor
Pandora Jewelry
08.2016 - 05.2026
Call Center Representative
Iqor
08.2014 - 07.2016
Associate of Science - Medical Assisting
McCann School of Business And Technology