Licia Gregory

• Handled customer inquiries and suggestions courteously and professionally.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Trained new personnel regarding company operations, policies and services.
• Participated in team meetings and training sessions to stay informed about new procedures updates and changes.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

As an administrative assistant for Defense medical mal practice team of lawyers my job consisted of typing depositions scheduling appointments for clients answering incoming calls, filing briefs and keeping library up to date and organized. Incidental duties prepared conference room for client meetings also trips to courthouse to pick up or deliver motions.

• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
• Planned and organized internal and external events, meetings and conferences.
• Scheduled and made appointments for Number attorneys.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.