In the capacity of Front Desk Receptionist, effective communication and customer service skills were utilized to address guest inquiries and manage reservations. Responsibilities encompassed greeting guests, handling check-ins, and coordinating with restaurant managers regarding customer feedback. Proficient in administrative tasks including phone management, email correspondence, and scheduling shifts. Leadership experience in supervising hostesses ensured timely completion of duties and enhanced team performance.
Overview
3
3
years of professional experience
Work History
Head Hostess
The Firestone - Grille, Bar & Skybar
Fort Myers, Florida
06.2022 - Current
Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Provided excellent customer service to ensure guest satisfaction.
Communicated effectively with restaurant managers regarding customer complaints or requests.
Greeted guests upon arrival and escorted them to their tables.
Maintained accurate records of reservations and wait times.
Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Anticipated potential problems and took appropriate action to prevent them from occurring.
Assisted with seating arrangements for large groups and special occasions.
Trained new staff on proper hosting procedures and policies.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered customers' questions about hours, seating, current wait time, and other information.