Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lidia Campusano

Cape Coral,FL

Summary

In the capacity of Front Desk Receptionist, effective communication and customer service skills were utilized to address guest inquiries and manage reservations. Responsibilities encompassed greeting guests, handling check-ins, and coordinating with restaurant managers regarding customer feedback. Proficient in administrative tasks including phone management, email correspondence, and scheduling shifts. Leadership experience in supervising hostesses ensured timely completion of duties and enhanced team performance.

Overview

3
3
years of professional experience

Work History

Head Hostess

The Firestone - Grille, Bar & Skybar
Fort Myers, Florida
06.2022 - Current
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
  • Provided excellent customer service to ensure guest satisfaction.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Greeted guests upon arrival and escorted them to their tables.
  • Maintained accurate records of reservations and wait times.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Assisted with seating arrangements for large groups and special occasions.
  • Trained new staff on proper hosting procedures and policies.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered customers' questions about hours, seating, current wait time, and other information.

Education

High School Diploma -

Island Coast High School
Cape Coral, FL
05-2023

Skills

  • Customer service
  • Reservation management
  • Communication skills
  • Staff training
  • Time management
  • Front-of-house display creation
  • Strong leadership
  • Team supervision
  • Conflict resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Head Hostess

The Firestone - Grille, Bar & Skybar
06.2022 - Current

High School Diploma -

Island Coast High School
Lidia Campusano