Lidia Carrasco
West Palm Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
G2 Secured Staff
West Palm Beach, FL
10.2023 - Current
- Verified identification of passengers for security purposes.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Weighed luggage and collected fees for excess baggage.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Informed passengers of any changes in flight schedules or other travel related matters.
Sortation Associate
Amazon Fulfillment Center
West Palm Beach, FL
07.2021 - 10.2023
- Monitored package flow throughout the facility and made adjustments as necessary.
- Followed safety protocols when operating machinery or lifting heavy objects.
- Scanned barcodes on packages using RF scanners.
- Provided support during peak periods by working extended shifts when required.
- Managed inventory of supplies such as labels, packaging materials.
- Organized packages into designated containers for delivery.
Sales Associate
Kohl's
Royal Palm Beach, FL
09.2015 - 07.2021
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Some College (No Degree) - Business Administration And Management
Palm Beach State College
Lake Worth, FLSkills
- Boarding support
- Passenger Assistance
- Customer Service Management
- Reservation Processing
- Check-in procedures
- Baggage handling abilities
- Airline Policies
Languages
English
Professional
Spanish
Professional
Timeline
Passenger Service Agent
G2 Secured Staff
10.2023 - Current
Sortation Associate
Amazon Fulfillment Center
07.2021 - 10.2023
Sales Associate
Kohl's
09.2015 - 07.2021
Some College (No Degree) - Business Administration And Management
Palm Beach State College