Lidia Vazquez
Miami,FL
Summary
Experienced Service Manager with a proven track record of overseeing and improving service operations within diverse industries. Adept at leading teams, implementing processes, and ensuring excellent customer service delivery. Skilled in managing resources, resolving conflicts, and meeting performance targets. Strong communicator and problem-solver with a customer-centric approach to service management. Passionate about driving continuous improvement and fostering a positive work culture.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle
07.2021 - Current
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests.
- Maintain order accuracy and timely fulfillment for to-go orders.
- Identify opportunities to enhance inventory management procedures and deliver reports on inventory levels to department heads and management teams.
- Ensured safe food storage and preparation.
- Address and resolve customer concerns in keeping with restaurant policies.
- Oversee cleaning and maintenance procedures.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Scheduled and organized catering, and staffing to manage event logistics.
Crew
Wendy's
04.2020 - 05.2021
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business.
- Balance cash register with accuracy and efficiency at the end of each shift.
- Greet customers and assist them as needed.
- Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in faster serving time, increased customer satisfaction, and increase in sales by 2.5%.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Highschool -
Southwest Senior High School
Miami, FL06.2021
Skills
- ServSafe certified
- Productivity monitoring
- FLUENT IN Spanish , as well in English
- Employee supervision
- Team leadership
- Team collaboration and leadership
- Goal oriented
Timeline
Service Manager
Chipotle
07.2021 - Current
Crew
Wendy's
04.2020 - 05.2021
Highschool -
Southwest Senior High School
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