Lidia "Brianna" Campos
Auburn,AL
Summary
Dynamic hospitality professional with extensive experience at El Patron Mexican Grill, excelling in customer service and beverage preparation. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Recognized for training staff and optimizing operations, ensuring a welcoming atmosphere and seamless dining experiences. Highly reliable team player committed to excellence.
Overview
7
7
years of professional experience
Work History
Bartender
El Patron Mexican Grill
Opelika, AL
07.2024 - Current
- Crafted and served a variety of cocktails and beverages to enhance guest experience.
- Engaged with patrons to provide personalized service, fostering a welcoming atmosphere.
- Trained new bartenders on bar operations, drink preparation, and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
El Patron Mexican Grill
Opelika, AL
11.2022 - Current
- Managed multiple tables efficiently during peak hours, maintaining a positive dining experience.
- Assisted in training new servers on restaurant procedures and customer interaction protocols.
- Identified menu items to recommend based on customer preferences, increasing sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Head Hostess
El Patron Mexican Grill
Opelika, AL
04.2019 - Current
- Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on register operations and customer service standards.
- Managed team schedules to optimize staffing levels during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Head Hostess
Sabor a Mexico
Opelika, AL
11.2023 - 06.2024
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored new host staff on operational procedures and customer service standards.
Server
Mariscos Playa Azul
Opelika, AL
07.2022 - 09.2022
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Maintained cleanliness and organization of dining area in compliance with health regulations.
Education
High School Diploma -
Beauregard High School
Beauregard, AL05-2021
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Payment processing
Menu memorization
Food service
Beverage preparation
Timeline
Bartender
El Patron Mexican Grill
07.2024 - Current
Head Hostess
Sabor a Mexico
11.2023 - 06.2024
Server
El Patron Mexican Grill
11.2022 - Current
Server
Mariscos Playa Azul
07.2022 - 09.2022
Head Hostess
El Patron Mexican Grill
04.2019 - Current
High School Diploma -
Beauregard High School