Lidia Jisela Hernandez
Apex Lawyers Inc.
Ontario,CA
11
years of professional experience
Experienced professional with a strong background in communication, customer service, and working with people in fast-paced environments. Currently expanding my professional background in the legal field, building on years of experience that have strengthened my ability to problem-solve, adapt, and manage responsibilities effectively. Known for a strong work ethic, professionalism, and willingness to learn. Motivated to continue growing professionally while pursuing opportunities connected to law, government, and public service.
Work History
Legal Front Desk Coordinator
11 Months- Communicate with clients and potential clients by phone, email, and in person.
- Schedule appointments and manage attorney's calendar.
- Organize client information, case files, and legal documents.
- Communicate with courts, attorneys, and other offices regarding case-related matters.
- Assist with legal documents, court filings, and administrative tasks while maintaining confidentiality.
Lending Universal Associate III
1 Year 5 Months- Managed existing accounts using a proprietary CRM database to track client interactions and maintain accurate follow-up records.
- Maintained accurate records while managing 60–80 customer transactions per day, safeguarding company assets, and complying with regulatory requirements.
- Built strong client relationships through consistent communication and effective problem-solving.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Provided comprehensive support during high-volume periods while managing multiple responsibilities effectively.
Senior Core Specialist
3 Years 10 Months- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Delivered high-quality training sessions for teammates, supporting their professional growth and boosting performance.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Provided first-rate service to all customers and potential customers, managing an average of 45-55 customer interactions per day with a 100% positive feedback rate.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Preferred Sales Associate
2 Years 2 Months- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Achieved sales goals through effective product presentation and persuasive communication.
- Exceeded monthly quotas consistently by utilizing consultative selling techniques effectively.
- Assisted clients in navigating the various features of their accounts, promoting a more efficient use of online services which increased the utilization of online services by a 25%.
- Attended network events and completed exercises and online training to polish my managerial skills.
Mortgage and Heloc Solutions Specialist
8 Months- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Tracked missing payments, taking remedial and preventive actions for mitigation.
- Identified opportunities to cross-sell and upsell loan products to customer, contributing to an estimated 10% increase in the company's annual revenue.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Political Science
- Dean's List, Spring 2026
- 4.0 GPA
Associate of Arts - Political Science And Social & Behavioral Science
- Dean's List, Spring 2024
- Graduated with Highest Honors, 3.7 GPA
Skills
Bilingual: Fluent in English and Spanish
Microsoft Office: Excel
Word
PowerPoint
and Outlook
Strong written and verbal communication skills
Analytical and problem-solving skills
Administrative and office support
Strong organizational skills and attention to detail
Ability to manage multiple priorities effectively
Dependable with a strong work ethic
Quick learner with the ability to adapt to new systems and procedures
Timeline
Legal Front Desk Coordinator
Apex Lawyers Inc.
10.2025 - CurrentRead More
Lending Universal Associate III
Downey Federal Credit Union
04.2023 - 09.2024Read More
Senior Core Specialist
Bank of America Corporate
10.2018 - 08.2022Read More
Preferred Sales Associate
Bank of America Corporate
08.2016 - 10.2018Read More
Mortgage and Heloc Solutions Specialist
Bank of America Corporate
12.2015 - 08.2016Read More
California State University, Fullerton
Bachelor of Arts from Political Science
Read More
Cerritos College
Associate of Arts from Political Science And Social & Behavioral Science
Read More