Lidia Jisela Hernandez
Apex Lawyers Inc.
Ontario,CA
11
years of professional experience
Experienced professional with a strong background in communication, customer service, and working with people in fast-paced environments. Currently expanding my professional background in the legal field, building on years of experience that have strengthened my ability to problem-solve, adapt, and manage responsibilities effectively. Known for a strong work ethic, professionalism, and willingness to learn. Motivated to continue growing professionally while pursuing opportunities connected to law, government, and public service.
Work History
Legal Front Desk Coordinator
1 Year- Communicate with clients and potential clients by phone, email, and in person.
- Schedule appointments and manage attorney's calendar.
- Organize client information, case files, and legal documents.
- Communicate with courts, attorneys, and other offices regarding case-related matters.
- Assist with legal documents, court filings, and administrative tasks while maintaining confidentiality.
Lending Universal Associate III
1 Year 5 Months- Managed existing accounts using a proprietary CRM database to track client interactions and maintain accurate follow-up records.
- Maintained accurate records while managing 60–80 customer transactions per day, safeguarding company assets, and complying with regulatory requirements.
- Built strong client relationships through consistent communication and effective problem-solving.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Provided comprehensive support during high-volume periods while managing multiple responsibilities effectively.
Senior Core Specialist
3 Years 10 Months- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Delivered high-quality training sessions for teammates, supporting their professional growth and boosting performance.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Provided first-rate service to all customers and potential customers, managing an average of 45-55 customer interactions per day with a 100% positive feedback rate.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Preferred Sales Associate
2 Years 2 Months- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Achieved sales goals through effective product presentation and persuasive communication.
- Exceeded monthly quotas consistently by utilizing consultative selling techniques effectively.
- Assisted clients in navigating the various features of their accounts, promoting a more efficient use of online services which increased the utilization of online services by a 25%.
- Attended network events and completed exercises and online training to polish my managerial skills.
Mortgage and Heloc Solutions Specialist
8 Months- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Tracked missing payments, taking remedial and preventive actions for mitigation.
- Identified opportunities to cross-sell and upsell loan products to customer, contributing to an estimated 10% increase in the company's annual revenue.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Political Science
- Dean's List, Spring 2026
- 4.0 GPA
Associate of Arts - Political Science And Social & Behavioral Science
- Dean's List, Spring 2024
- Graduated with Highest Honors, 3.7 GPA
Skills
Bilingual: Fluent in English and Spanish
Microsoft Office: Excel
Word
PowerPoint
and Outlook
Strong written and verbal communication skills
Analytical and problem-solving skills
Administrative and office support
Strong organizational skills and attention to detail
Ability to manage multiple priorities effectively
Dependable with a strong work ethic
Quick learner with the ability to adapt to new systems and procedures
Timeline
Legal Front Desk Coordinator
Apex Lawyers Inc.
10.2025 - CurrentRead More
Lending Universal Associate III
Downey Federal Credit Union
04.2023 - 09.2024Read More
Senior Core Specialist
Bank of America Corporate
10.2018 - 08.2022Read More
Preferred Sales Associate
Bank of America Corporate
08.2016 - 10.2018Read More
Mortgage and Heloc Solutions Specialist
Bank of America Corporate
12.2015 - 08.2016Read More
California State University, Fullerton
Bachelor of Arts from Political Science
Read More
Cerritos College
Associate of Arts from Political Science And Social & Behavioral Science
Read More