LIDIYA GEBREEYESU
Alexandria
Summary
Dynamic salesperson with expertise in relationship building, negotiation, and customer care. Proven track record of enhancing client satisfaction through proactive follow-up and customized solutions. Strong ability to identify client needs and deliver effective results.
Overview
4
4
years of professional experience
Work History
Salesperson
Mikyas import Export
Addis Ababa
05.2021 - 10.2024
- Assisted customers in selecting products that meet their needs.
- Managed inventory levels and ensured proper stock rotation.
- Cultivated strong client relationships to foster long-term loyalty.
- Executed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to improve store layout and product displays.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Conducted follow-ups with clients to confirm satisfaction and address any concerns.
- Collaborated with team members to develop effective sales plans.
- Negotiated deals and handled complaints or objections.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Personal Sales Assistant
MTGD ELECTROMECHANICAL ENGINEERING PLC
Addis Ababa
02.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Delivered attentive service to customers during face-to-face and phone interactions.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Assisted colleagues to enhance teamwork and cooperation.
- Identified potential areas for improvement within the organization's processes.
- Assisted customers in selecting products and services based on their individual needs.
Education
Diploma -
Saint Mary's College Addis Ababa
Addis Ababa arat kilo07.2021
Skills
- Negotiation
- Contract negotiation
- Client engagement
- Client service
- Customer relationship building
- Customer care
- Follow-up communications
- Problem solving
- Profit generation
- Product knowledge
- Relationship building
- Negotiation techniques
Timeline
Salesperson
Mikyas import Export
05.2021 - 10.2024
Personal Sales Assistant
MTGD ELECTROMECHANICAL ENGINEERING PLC
02.2021 - 03.2022
Diploma -
Saint Mary's College Addis Ababa