Liensy Nhan
Absecon,NJ
Summary
Enthusiastic and reliable bartender and cocktail waitress that takes pride in providing excellent customer service and creating memorable experiences for casino guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Harrah's Resort Atlantic City
06.2017 - Current
- Served alcoholic and non-alcoholic beverages on the casino floor and lounges.
- Assisted with bartending duties during high-volume shifts.
- Maintained an upbeat and positive attitude, created positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for legal alcohol consumption and gambling age of 21.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Created an atmosphere of luck and celebrated guest’s wins
- Anticipated needs and provided fast, flawless service to guests
Bartender
Harrah's Casino Resort
06.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements
Lead Certified Pharmacy Technician
CVS Pharmacy
06.2014 - 06.2017
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Bachelor of Science - Health Sciences
Stockton University
Galloway, NJ05.2021
Skills
- Alcohol Beverage Expertise
- Knowledge of Top Shelf Brands
- Bar Terminology
- Order Accuracy and Delivery
- Knowledge of Alcohol Identification Regulations
- Maintain an Aesthetic Appearance
Accomplishments
Atlantic City HOST NJ CRDA Awards 2023 Finalist: Best Cocktail Waitress
Certification
- Certified ServSafe Alcohol Training- 2023
- Certified BLS Provider CPR and AED, American Heart Association - 2023
Timeline
Cocktail Waitress
Harrah's Resort Atlantic City
06.2017 - Current
Bartender
Harrah's Casino Resort
06.2017 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
06.2014 - 06.2017
Bachelor of Science - Health Sciences
Stockton University