LIERIN KYLES
Gladewater,TX
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Austin Bank
07.2022 - 12.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Assisted customers with opening new accounts while analyzing and discussing what their needs may be for future products
- Educated customers on use of banking website and mobile apps
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted, verified, and handled bank deposits and armored car transactions
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Teller
Austin Bank
04.2021 - 02.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Educated customers on use of banking websites and mobile apps
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Stocked supplies for customers and personal teller station
- Processed customer transactions promptly, minimizing wait times
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted, verified and handled bank deposits and armored car transactions
- Received loan and utility payments, sending funds to correct destinations
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Key Holder
Earthbound Trading Company
06.2020 - 03.2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products
- Streamlined opening and closing procedures as integral member of store staff
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales, and key product features
- Trained team members in successful strategies to meet operational and sales targets.
Registered Behavioral Technician
Behavioral Innovations - Longview, Texas
02.2020 - 06.2020
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
- Collaborated with client's support system and other allied specialists to implement positive interventions
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
- Supported client using principles of applied behavior analysis
- Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds
- Used Central Reach to document patient information, progress notes and treatment plans.
Lead Preschool Teacher
ABC Creativity Center - Boise, Idaho
08.2019 - 02.2020
- Monitored students' academic, social, and emotional progress and recorded in individual files
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Planned educational opportunities based on children's interests
- Allowed for ample outdoor discovery time in schedule each day
- Utilized books, songs and games to engage students
- Applied play-based strategies to provide diverse approaches to learning
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Registered Behavior Technician
Therapeutic Pathways- The Kendall Centers - Tracy, CA
01.2019 - 08.2019
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
- Collaborated with client's support system and other allied specialists to implement positive interventions
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
- Supported client using principles of applied behavior analysis
- Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds
- Used Central Reach to document patient information, progress notes and treatment plans.
Timeline
Customer Service Representative
Austin Bank
07.2022 - 12.2022
Teller
Austin Bank
04.2021 - 02.2022
Key Holder
Earthbound Trading Company
06.2020 - 03.2021
Registered Behavioral Technician
Behavioral Innovations - Longview, Texas
02.2020 - 06.2020
Lead Preschool Teacher
ABC Creativity Center - Boise, Idaho
08.2019 - 02.2020
Registered Behavior Technician
Therapeutic Pathways- The Kendall Centers - Tracy, CA
01.2019 - 08.2019
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