Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liesel (Silke) Kuhlman

Las Vegas

Summary

Dynamic professional with a dedicated work ethic and meticulous attention to detail. Proven ability to deliver exceptional customer service while managing multiple tasks in fast-paced environments. Proficient in concierge software, I excel in effective interpersonal communication, ensuring client satisfaction and fostering lasting relationships.

Overview

15
15
years of professional experience

Work History

Concierge

LIVunLtd
08.2019 - 02.2025
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Front End Coordinator

Sierra Trading Post
02.2019 - 11.2023
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
  • Provided expert service when greeting customers, answering phone calls and handling issues.

Server

Aquaknox
04.2011 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

McCormick & Schmick’s
07.2010 - 04.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Wilhelm Lorenz
Ettlingen, Germany

Skills

  • Dedicated work ethic
  • Flexible in dynamic environments
  • Meticulous attention to detail
  • Effective interpersonal communication
  • Proficient in concierge software

Languages

German
Native or Bilingual

Timeline

Concierge

LIVunLtd
08.2019 - 02.2025

Front End Coordinator

Sierra Trading Post
02.2019 - 11.2023

Server

Aquaknox
04.2011 - 04.2015

Server

McCormick & Schmick’s
07.2010 - 04.2011

High School Diploma -

Wilhelm Lorenz

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Liesel (Silke) Kuhlman