Shannon Jackson
Arlington,TX
Summary
Dedicated and personable Customer Service Professional with over 10 years of experience delivering exceptional service in fast-paced environments. Expertise in conflict resolution, adeptly managing multiple phone lines, and executing monetary transactions with precision and integrity. Recognized for strong communication skills and an unwavering commitment to enhancing customer satisfaction, consistently fostering positive relationships and efficiently resolving issues. Proven ability to thrive under pressure while maintaining a focus on quality service delivery.
Overview
10
10
years of professional experience
Work History
Concierge Patient Care Coordinator
Envision Imaging
05.2019 - Current
- Handle incoming and outgoing scheduling calls with professionalism and efficiency.
- Manage insurance authorizations and coordinate with providers to schedule patients' exams accurately and promptly.
- Verify physician orders for accuracy to ensure proper exam preparation and patient care.
- Streamlined appointment processes using electronic scheduling systems, improving workflow efficiency.
- Trained new staff on scheduling protocols and customer service standards, enhancing team performance.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Licensed Practical Nurse (LPN)
Malone Solutions
08.2015 - 06.2018
- Provided comprehensive nursing care to patients in home settings, ensuring comfort and safety.
- Administered medications, including IV medications and injections, following prescribed treatments.
- Performed specialized care such as tracheostomy management, GI tube care, and catheterization.
- Monitored patient conditions and reported changes promptly to healthcare providers.
Education
LPN Diploma -
Spencerian College of Nursing
Louisville, KY08.2012
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New Horizons Computer Learning Center
01.2000
Diploma - Computerized Accounting
Mansfield Business School
Arlington, TX01.1989
Skills
- Effective conflict resolution
- Effective communication skills
- Collaborative teamwork
- Data entry expertise
- Customer engagement
- Dedicated work ethic
- Adaptable to change
- Effective multitasking
- Employee training
Timeline
Concierge Patient Care Coordinator
Envision Imaging
05.2019 - Current
Licensed Practical Nurse (LPN)
Malone Solutions
08.2015 - 06.2018
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New Horizons Computer Learning Center
Diploma - Computerized Accounting
Mansfield Business School
LPN Diploma -
Spencerian College of Nursing