Shannon Jackson
Arlington
Summary
Dedicated and personable Customer Service Professional with 10+ years of experience delivering exceptional service in fast-paced environments. Skilled in conflict resolution, managing multiple phone lines, and handling money transactions with accuracy and integrity. Known for strong communication skills and a commitment to ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Concierge Patient Care Coordinator
Envision Imaging
Arlington
05.2019 - Current
- Began as Patient Care Representative and advanced to Patient Care Coordinator, now serving as Concierge Patient Care Coordinator.
- Check in patients and manage exam scheduling to ensure smooth workflow and exceptional patient experience.
- Handle incoming and outgoing scheduling calls with professionalism and efficiency.
- Manage insurance authorizations and coordinate with providers to schedule patients’ exams accurately and promptly.
- Verify physician orders for accuracy to ensure proper exam preparation and patient care.
Licensed Practical Nurse (LPN)
Malone Solutions
Louisville
08.2015 - 06.2018
- Provided comprehensive nursing care to patients in home settings, ensuring comfort and safety.
- Administered medications, including IV medications and injections, following prescribed treatments.
- Performed specialized care such as tracheostomy management, GI tube care, and catheterization.
- Monitored patient conditions and reported changes promptly to healthcare providers.
Education
LPN Diploma -
Spencerian College of Nursing
Louisville, KY08.2012
Certificates - Microsoft Word and Excel
New Horizons Computer Learning Center
01.2000
Diploma - Computerized Accounting
Mansfield Business School
Arlington, TX01.1989
Skills
- Conflict Resolution
- Active Listening
- Team Collaboration
- Data Entry & Record Keeping
- Cash Handling & Money Management
- Problem Solving
- Time Management
Timeline
Concierge Patient Care Coordinator
Envision Imaging
05.2019 - Current
Licensed Practical Nurse (LPN)
Malone Solutions
08.2015 - 06.2018
LPN Diploma -
Spencerian College of Nursing
Certificates - Microsoft Word and Excel
New Horizons Computer Learning Center
Diploma - Computerized Accounting
Mansfield Business School