LIEU WILLIAMS
Fairfax,VA
Summary
Strategic leader in the hospitality industry with extensive experience in enhancing operational efficiency and customer relationships. As an accomplished Office Administrator at Sodowsky Law Firm, PC, demonstrated proficiency in financial record management and staff oversight, contributing to improved business processes and increased team productivity. Expertise in legal document management and strong telephone communication skills support success in dynamic environments focused on client satisfaction and compliance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Administrator
Sodowsky Law Firm, PC
Fairfax, VA
12.2023 - 11.2024
- Managing office tasks and procedures.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
General Manager
Lai Tran, Inc. dba Four Sisters
Falls Church, VA
10.2008 - 05.2023
- Supervised employees through planning, assignments, and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Formed and sustained strategic relationships with customers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed, hired, and trained employees on duties, policies, and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales of profit and loss to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Licensed Hair Stylist
Bubbles Hair Salon
Arlington, VA
01.2004 - 01.2009
- Performing cuts, colors and updos
Assistant Senior Stylist
PR & Partners/Free Lance
Alexandria, VA
01.2000 - 01.2004
- Assisted Senior Stylist with colors, cuts and hairstyles for formal occasions
Education
Certified Food Safety Management -
Prometric
Falls Church, VA01-2022
Graham Webb International Hair Academy - cosmetology
Graham Webb International Hair Academy
Rosslyn, VA01.2001
Skills
- Customer relationship management (CRM)
- Staff Management
- Telephone Communication
- Expense tracking and reporting
- Inventory management
- Business Administration
- Scheduling appointments
- Report preparation
- Payroll Management
- Financial Record Management
- Financial Billing Review
- Legal Document Management
- Mail Management
- Accounts Receivable Oversight
- Accounts Payable Oversight
Hobbies and Interests
- Reading
- Gardening
- Playing Sudoku
Languages
- English, Fluent/Bilingual
- Vietnamese, Full Professional
Accomplishments
- https://www.washingtonian.com/2020/09/15/these-are-the-50-most-influential-dc-restaurants-of-the-last-century/
- http://vivatysons.com/blog/2020/09/20/lucky-to-have-four-sisters/
- https://northernvirginiamag.com/food/food-features/2023/06/13/best-of-nova-2023-food-northern-virginia-magazine/
Certification
- Cosmetology license
- Certified in Food Safety Management
References
References available upon request.
Timeline
Office Administrator
Sodowsky Law Firm, PC
12.2023 - 11.2024
General Manager
Lai Tran, Inc. dba Four Sisters
10.2008 - 05.2023
Licensed Hair Stylist
Bubbles Hair Salon
01.2004 - 01.2009
Assistant Senior Stylist
PR & Partners/Free Lance
01.2000 - 01.2004
- Cosmetology license
- Certified in Food Safety Management
Certified Food Safety Management -
Prometric
Graham Webb International Hair Academy - cosmetology
Graham Webb International Hair Academy
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