Joshua Drewien
Boise,ID
Summary
I am aiming to expand my career in customer support / Tech Support To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Patient Relations Representative
St Luke's Healthcare System
Boise, ID
06.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Customer Service Representative
Americor
Boise
01.2019 - 06.2022
- Settlement offers, Debt Resolutions, Payment processing
- Customer Service
Career Coach
Maximus
Boise
10.2018 - 01.2019
- Worked with people finding jobs
- Building Resumes
- Finding resources
Collections Representative
Citi
Boise
11.2016 - 10.2018
- Customer service with clients to help find jobs and find resources
Loan Processor
KeyBank Center
Boise
10.2016 - 01.2018
- Part time loan processor
- Reviewed documents and answered questions about loan paperwork
Manager
Sawtooth Luces Restaurant
Stanley
06.1998 - 10.2016
- Inbound call center collection calls
- Fast paced
- Worked with clients to problem solve
Tech Support/Customer Service
Austin Energy
Austin
10.2013 - 12.2015
- Inbound phone calls, Tech support with utility dispatch
- Account maintenance, bill pay
Patient Care Technician
Intermountain Healthcare
Boise
10.2007 - 06.2009
- Acute adolescent patient care
- Activities with patients-maintained observations public safety security on acute units
Education
Associate in Video Production -
09.1998 - 06.2000
High school Diploma - undefined
09.1992 - 06.1996
Skills
Management (10 years)Call CenterCustomer CareCustomer SupportCustomer ServiceManagement ExperienceQuickBooksPatient Assessment (1 year)Teaching Experience (1 year)Developmental Disabilities Experience (3 years)CSRSecurity (1 year)Public safetyTime Management (8 years)Excel (9 years)UCC Law (1 year)Microsoft OfficeMicrosoft WordNetwork Administrators (1 year)Restaurant ManagementResearchTax ExperienceRecruitingTax ExperienceCredit AnalysisMicrosoft Excel10 key calculatorsFinancial Report WritingOffice ManagementAccounts Receivable
Certification
Life Coach, 08/01/16
Assessments
- Patient-focused care, Proficient, 09/01/20, Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
- Customer Focus & Orientation, Expert, 12/01/19, Responding to customer situations with sensitivity.
- Work style: Conscientiousness, Proficient, 12/01/20, Tendency to be well-organized, rule-abiding, and hard-working
- Attention to detail, Proficient, 12/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Relations Representative - St Luke's Healthcare System
06.2023 - Current
Customer Service Representative - Americor
01.2019 - 06.2022
Career Coach - Maximus
10.2018 - 01.2019
Collections Representative - Citi
11.2016 - 10.2018
Loan Processor - KeyBank Center
10.2016 - 01.2018
Tech Support/Customer Service - Austin Energy
10.2013 - 12.2015
Patient Care Technician - Intermountain Healthcare
10.2007 - 06.2009
Art Institute of Seattle - Associate in Video Production,
09.1998 - 06.2000
Manager - Sawtooth Luces Restaurant
06.1998 - 10.2016
Elma High School - High school Diploma,
09.1992 - 06.1996