Joshua Drewien
Boise,ID
Summary
I am aiming to expand my career in customer support / Tech Support To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Patient Relations Representative
St Luke's Healthcare System
Boise, ID
06.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Customer Service Representative
Americor
Boise
01.2019 - 06.2022
- Settlement offers, Debt Resolutions, Payment processing
- Customer Service
Career Coach
Maximus
Boise
10.2018 - 01.2019
- Worked with people finding jobs
- Building Resumes
- Finding resources
Collections Representative
Citi
Boise
11.2016 - 10.2018
- Customer service with clients to help find jobs and find resources
Loan Processor
KeyBank Center
Boise
10.2016 - 01.2018
- Part time loan processor
- Reviewed documents and answered questions about loan paperwork
Manager
Sawtooth Luces Restaurant
Stanley
06.1998 - 10.2016
- Inbound call center collection calls
- Fast paced
- Worked with clients to problem solve
Tech Support/Customer Service
Austin Energy
Austin
10.2013 - 12.2015
- Inbound phone calls, Tech support with utility dispatch
- Account maintenance, bill pay
Patient Care Technician
Intermountain Healthcare
Boise
10.2007 - 06.2009
- Acute adolescent patient care
- Activities with patients-maintained observations public safety security on acute units
Education
Associate in Video Production -
09.1998 - 06.2000
High school Diploma - undefined
09.1992 - 06.1996
Skills
Management (10 years)undefined
Certification
Life Coach, 08/01/16
Assessments
- Patient-focused care, Proficient, 09/01/20, Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
- Customer Focus & Orientation, Expert, 12/01/19, Responding to customer situations with sensitivity.
- Work style: Conscientiousness, Proficient, 12/01/20, Tendency to be well-organized, rule-abiding, and hard-working
- Attention to detail, Proficient, 12/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient Relations Representative - St Luke's Healthcare System
06.2023 - Current
Customer Service Representative - Americor
01.2019 - 06.2022
Career Coach - Maximus
10.2018 - 01.2019
Collections Representative - Citi
11.2016 - 10.2018
Loan Processor - KeyBank Center
10.2016 - 01.2018
Tech Support/Customer Service - Austin Energy
10.2013 - 12.2015
Patient Care Technician - Intermountain Healthcare
10.2007 - 06.2009
Art Institute of Seattle - Associate in Video Production,
09.1998 - 06.2000
Manager - Sawtooth Luces Restaurant
06.1998 - 10.2016
Elma High School - High school Diploma,
09.1992 - 06.1996
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