Lifly Jean
Miami,FL
Summary
Reliable and customer-focused retail professional seeking a Shift Supervisor position at CVS. Experienced in supervising staff, maintaining store operations, delivering excellent customer service, and supporting merchandising standards. Strong leader with the ability to manage store activities, resolve customer concerns, and ensure smooth opening and closing procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technician
Computer GUYZ
Coral Springs, FL
08.2023 - 01.2026
- Diagnosed and resolved hardware and software issues for end-users across multiple platforms.
- Installed, configured, and maintained network systems to ensure optimal performance.
- Provided technical support through remote troubleshooting methods, enhancing user satisfaction.
- Collaborated with cross-functional teams to implement IT projects and improve system efficiencies.
Help Desk Technician
Miami. Dade College
11380 NW 27th AVE
02.2021 - 12.2024
- Help students with their Account
- Help them with homework
- Set Up lab Cisco Packet tracer.
Supervisor
Wallgreens
7353 Collins Avenue, Miami Beach
01.2013 - 11.2023
- Store Operations & Leadership
- Team Supervision & Staff Training
- Customer Service & Conflict Resolution
- Opening & Closing Procedures
- Merchandising & Visual Presentation
- Pricing, Stocking & Inventory Control
- Communication & Problem Solving
- Policy Compliance & Loss Prevention
- Time Management & Multitasking
- Customer & Patient Confidentiality
Education
Bachelor of Science - Computer And Information Systems Security
Miami Dade College
Miami, FL04-2023
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Certification
D License Security
Cisco Certification N+
Languages
Spanish
Full Professional
Software
Computer Microsoft, Excell
Interests
- Music
- Sport
Timeline
IT Technician
Computer GUYZ
08.2023 - 01.2026
Help Desk Technician
Miami. Dade College
02.2021 - 12.2024
Supervisor
Wallgreens
01.2013 - 11.2023
Bachelor of Science - Computer And Information Systems Security
Miami Dade College