Ligia Martinez
Ruskin,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
10.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Concentrix
03.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
Amazon
01.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Infant Teacher's Aide
Dominion Life Christian Academy
06.2022 - 01.2023
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Sales Associate
Victoria Secret
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Dunkin' Donuts
04.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Summer Highschool
05.2022
Skills
- Critical Thinking
- Shipping and Receiving Understanding
- Customer Consulting
- Research
- Customer Service
- Order Processing
- Problem-Solving Ability
- Payment Processing
- Client Relations
- Call Center Operations
- Call Management
- Team Development
- Multi-line phone talent
- Sales expertise
Timeline
Customer Service Representative
Maximus
10.2023 - 02.2024
Customer Service Representative
Concentrix
03.2023 - 09.2023
Warehouse Associate
Amazon
01.2023 - 08.2023
Sales Associate
Victoria Secret
07.2022 - 10.2022
Infant Teacher's Aide
Dominion Life Christian Academy
06.2022 - 01.2023
Cashier
Dunkin' Donuts
04.2022 - 07.2022
High School Diploma -
Summer Highschool