Lila Arena
Penn Valley,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Friar Tucks. Recognized for enhancing guest experiences through informed recommendations and effective complaint resolution. Proficient in cash handling and maintaining a professional appearance, consistently delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Friar Tucks
05.2023 - Current
- Provided prompt and attentive service to customers in fast-paced dining environment.
- Assisted with menu education, enhancing guest experience through informed recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Applebees
01.2022 - 08.2023
- Processed customer orders accurately using point-of-sale systems for efficient transactions.
- Developed strong communication skills by interacting effectively with diverse clientele.
- Adapted quickly to changing priorities during peak service hours while maintaining quality service.
Escrow Processor
Placer Title
11.2021 - 2022
- Managed escrow transactions from initiation to closing, ensuring compliance with regulatory requirements.
- Reviewed and prepared closing documents for accuracy and completeness in accordance with state regulations.
- Coordinated communications between buyers, sellers, and lenders to facilitate seamless transaction processes.
- Resolved discrepancies in escrow accounts through detailed analysis and effective problem-solving strategies.
Education
General
Sierra College
Grass Valley, CA01-2004
High School Diploma -
Nevada Union
Grass Valley, CA01-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
Timeline
Server
Friar Tucks
05.2023 - Current
Server
Applebees
01.2022 - 08.2023
Escrow Processor
Placer Title
11.2021 - 2022
General
Sierra College
High School Diploma -
Nevada Union
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