Lila Gautam
Harrisburg,PA
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Ecumenical Retirement Community, excelling in guest relations and advanced cleaning techniques. Expert in maintaining pristine environments and enhancing customer satisfaction through exceptional service. Skilled in chemical handling and fostering positive teamwork, significantly contributing to a welcoming atmosphere for all guests.
Overview
20
20
years of professional experience
Work History
Housekeeping Room Attendant
Ecumenical Retirement Community
08.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Mount Sent Vinsent Center
10.2004 - 05.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
08.2012 - 10.2014
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
Education
Sunrise Academy
Jhapa Nepal03.2007
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Mopping floors
- Chemical handling
- Cleaning techniques
Languages
Nepali and English
Elementary
Timeline
Housekeeping Room Attendant
Ecumenical Retirement Community
08.2023 - Current
Housekeeping and Laundry Attendant
Hampton Inn & Suites By Hilton
08.2012 - 10.2014
Housekeeper
Mount Sent Vinsent Center
10.2004 - 05.2020
Sunrise Academy
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