Lila Guyll
Rogers,AR
Summary
Dynamic hospitality professional with a proven record of delivering exceptional guest engagement and customer service. Developed expertise in these areas through valuable experience at Abuelos Mexican Restaurant and Applebee's. Known for enhancing dining experiences by fostering effective team collaboration and demonstrating a strong work ethic. Proficient in cash handling and order management, resulting in significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Abuelos Mexican Restaurant
03.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
Abuelos Mexican Restaurant
03.2020 - 03.2022
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Provided patrons with estimated waiting times during peak service hours.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Seated patrons based on guest preferences and seating availability.
Delivery Driver
DoorDash
12.2018 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
Hostess
Applebee's
06.2019 - 08.2020
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Advised customers about special offerings and menu items to help drive sales.
Education
Aesthetician
Academy Of Professional Cosmetology (APC)
Rogers, ARDiploma -
Rogers Heritage High School
Rogers, AR05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Sales techniques
- Performance improvement
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Order management
- Tableside etiquette
- Guest seating
Timeline
Server
Abuelos Mexican Restaurant
03.2020 - Current
Hostess
Abuelos Mexican Restaurant
03.2020 - 03.2022
Hostess
Applebee's
06.2019 - 08.2020
Delivery Driver
DoorDash
12.2018 - 12.2020
Aesthetician
Academy Of Professional Cosmetology (APC)
Diploma -
Rogers Heritage High School
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