Lila Wagner
Stafford,VA
Summary
Dynamic and dedicated employee with a strong work ethic and exceptional customer service skills honed through previous work experience. Proven ability to enhance guest experiences through effective multitasking and suggestive selling, while maintaining professional standards and fostering team collaboration. Recognized for cultivating relationships with customers and efficiently resolving any issues and concerns.
Overview
1
1
year of professional experience
Work History
Server
Fatty's Winghouse
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Crew Member
Tropical Smoothie
07.2024 - 11.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
North Stafford High School
Stafford, VA05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Quality control
- Suggestive selling
- Guest relations management
- Task prioritization
Timeline
Server
Fatty's Winghouse
04.2025 - Current
Crew Member
Tropical Smoothie
07.2024 - 11.2024
High School Diploma -
North Stafford High School