Lilah Alarcon
7301 Alma Dr Plano,TX
Summary
Experienced with customer service, in both retail and restaurants. Utilizing easy communication to foster loyalty and drive sales with the customer. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Host
Ruth's Chris Steakhouse
17840 Dallas Pkwy
01.2026 - Current
- Contributed to positive reviews by consistently delivering an outstanding guest experience.
- Coordinated with kitchen and waitstaff to streamline service delivery during peak hours.
- As the first face of the establishment, I resolved guest inquiries and complaints promptly, fostering a positive environment and lasting first impression.
Sales Associate
Jockey Outlet
820 W Stacy Rd Suite 312, Allen, TX 75013
06.2025 - 12.2025
- Always achieve high UPT and conversion rates, reaching 22%–45% compared to last year's numbers.
- The ability to open and close the store.
- Organized the floor to always maintain merchandise.
- Built relationships with customers to encourage repeat business.
Office Manager/ Host/ Server
Uncle Julio’s
2401 Preston Rd, Frisco, TX
03.2024 - 06.2025
- Deals with restaurants, payroll, and treasury.
- Experienced trainer for recruits in three positions.
- Onboarding 100+ members through Paylocity and UKG.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Beauty Adviser
Sephora at Kohl’s
3001 S Central Expy, McKinney, TX 75070
04.2022 - 04.2024
- Able to provide in-depth recommendations for online and in-store products.
- Continue to reach and surpass sales goals and quotas as a team.
- Maintaining its status as top 10% Sephora at Kohl’s stores in the metroplex area as of 2022-2023.
Cashier
Kohl’s
3001 S Central Expy, McKinney, TX 75070
10.2021 - 01.2022
- Attend to customers efficiently and kindly, to provide what they need as easily as possible.
- Able to sell using the store credit card.
- Being able to provide a clean work environment for other coworkers.
Education
High School Diploma -
Thomas Jefferson High School
Thomas Jefferson High School, 4001 Walnut Hill Ln 06-2021
Skills
- Customer Service
- Treasurer
- Experience trainer
- Manager
- Phone operator
- Cash handling accuracy
- Serving experience
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Ruth's Chris Steakhouse
01.2026 - Current
Sales Associate
Jockey Outlet
06.2025 - 12.2025
Office Manager/ Host/ Server
Uncle Julio’s
03.2024 - 06.2025
Beauty Adviser
Sephora at Kohl’s
04.2022 - 04.2024
Cashier
Kohl’s
10.2021 - 01.2022
High School Diploma -
Thomas Jefferson High School