Lilah Nuno
Riverside,CA
Summary
Knowledgeable and dedicated customer service professional with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
San Jacinto, CA
10.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Childcare Provider
In-Roads Creative Programs
Victorville, CA
04.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Monitored special needs child’s activities to verify safety and wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Established a safe and nurturing environment, promoting positive behavior and emotional growth.
Customer Service Associate
Walmart
Hemet, CA
04.2022 - 06.2022
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed various money center services, including wire transfers, check cashing, and card loading.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Diploma -
Rubidoux High School
Jurupa Valley, CA05.2021
Skills
- Problem Resolution
- Customer Service
- Patience and Empathy
- POS Systems
- Money handling
- Bilingual
Certification
First Aid/CPR/AED Certificafion
Languages
Spanish
Native or Bilingual
Timeline
Childcare Provider
In-Roads Creative Programs
04.2024 - Current
Instacart Shopper
Instacart
10.2022 - Current
Customer Service Associate
Walmart
04.2022 - 06.2022
Diploma -
Rubidoux High School