Lilah Reddick
Saratoga Springs
Summary
Dedicated and motivated professional with several years of experience in non-profit organizations. An effective communicator who thrives in working in a team environment. Demonstrates strong customer service skills and success in managing client relationships. Driven to continue to learn and enhance my skills and professional development.
Overview
9
9
years of professional experience
Work History
Account Manager
National Inventors Hall Of Fame
Remote
08.2025 - Current
- Responsible for overseeing and managing retention partners for 43 Camp Invention programs in Oregon, Nevada, and Texas.
- Collaborates with 2 senior sales representatives to grow our program in the above regions. Assists in securing locations, completing building usage forms, and communicating with school administrators to bring Camp Invention back to their location.
- Trains directors by scheduling one-on-one calls and creating personal relationships that increase customer satisfaction.
- Effectively collaborates with several departments to successfully bring back retention partners, including Fundraising, Customer Relations, and Program Relation Associates. Improved account retention in my states by 60%.
Regional Program Associate
National Inventors Hall Of Fame
Remote
12.2024 - 08.2025
- Acted as coverage when Regional Program Managers were on leave for 43 Camp Invention programs in Louisiana, Mississippi, Alabama, Arkansas, Florida, and New Hampshire.
- Managed administrative and program logistics for Camp Invention in the above regions, including the Program Relations Associate duties.
- Worked closely with directors to boost enrollment, recruit instructors, train, and provide support for their camp program. Provided support via Zoom meetings, phone calls, and emails, and received a 98% satisfaction rating from customers at the conclusion of their program.
- Supported the online Camp Invention Connect program, bringing in 68k in revenue. Managed logistics, recruiting coaches, and providing guidance for those coaches to prepare them for the week.
Program Relations Associate
National Inventors Hall of Fame
North Canton, OH
01.2024 - 11.2024
- Worked alongside four sales managers to sell 180 Camp Invention programs in Ohio, Iowa, Illinois, Washington, Arizona, and Nebraska.
- Performed logistical tasks for over 100 Camp Invention programs such as creating end-of-summer data sheets for each camp, ordering camp materials in a timely manner, and completing several mailings to customers.
- Utilized Salesforce to communicate tasks between my Regional Program Manager and myself, to keep track of my communication with directors in each program, and to create reports and analyze reports about my camp programs.
Lead Guest Services Associate
Pro Football Hall of Fame
Canton, OH
04.2022 - 01.2024
- Provided guidance to the guest services team of 10 part-time employees, including assigning tasks, training and scheduling.
- Assisted with group management of up to 150 people from greeting to check in.
- Enhanced guest satisfaction by promptly addressing concerns and providing solutions that left guests with a great experience.
Sales Associate
Buckeye Council
Canton, OH
07.2019 - 11.2021
- Assisted customers by being knowledgeable about the scouting program to properly answer questions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Recommended complementary purchases to customers, increasing revenue.
Staff Director
Seven Ranges Scout Reservation
Kensington, OH
04.2017 - 08.2021
- Worked 5 consecutive summers on camp staff in various positions, including being Staff Director in 2021.
- As Staff Director, I oversaw a staff of 50 people ranging from age 14-60+ and assisted in training the staff, resolving conflict, and monitoring the housing facilities.
- Throughout all 5 years, I taught various merit badges to hundreds of scouts and assisted in providing an exceptional summer camp experience to thousands of scouts.
Education
Bachelor of Science - Human Development & Family Science
University of Mount Union
Alliance, OH05.2023
Skills
- Verbal & Written Communication
- Microsoft 365
- Salesforce
- Customer Service
Awards
Inaugural Class of Female Eagle Scouts, 02/21
Timeline
Account Manager
National Inventors Hall Of Fame
08.2025 - Current
Regional Program Associate
National Inventors Hall Of Fame
12.2024 - 08.2025
Program Relations Associate
National Inventors Hall of Fame
01.2024 - 11.2024
Lead Guest Services Associate
Pro Football Hall of Fame
04.2022 - 01.2024
Sales Associate
Buckeye Council
07.2019 - 11.2021
Staff Director
Seven Ranges Scout Reservation
04.2017 - 08.2021
Bachelor of Science - Human Development & Family Science
University of Mount Union