Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Lilah Deen

Bartender
Frisco,TX

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results-oriented Inside Sales Representative with track record of revealing and meeting customer needs. Background in large call center environments working both inbound and outbound initiatives. Above-average performance in call completions and meeting goals. Inside Sales Representative proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to problems.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Bartender

Sushi Marquee
Frisco, Texas
01.2021 - Current
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Decreased waste, following strict recipes and drink measurement protocol.

Lead Cocktail Waitress

Lombardis Restaurant
Plano, TX
2021.01 - 2021.12
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Waitress

Brinker
Prosper, TX
02.2018 - 03.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Childcare Worker

Crosspoint City Church
Mckinney, TX
09.2016 - 09.2018
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted good behavior with positive reinforcement methods.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Head Lifeguard

Apex Centre
Mckinney, TX
04.2017 - 01.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.

Lead Bartender

Stonebriar Country Club
Frisco, TX
2022.05 - Current
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Taught employees bar sales techniques, resulting in higher profits.

Education

High School Diploma -

Mckinney North High School
Mckinney, TX
08.2015 - 06.2018

Associate of Applied Science - Nutrition Sciences

Collin County Community College District
Plano, TX
08.2018 - 05.2021

Bachelor of Science - Nutrition Sciences

Texas Womens University
Denton, TX
01.2022 - Current

Skills

Handling difficult customers

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Timeline

Lead Bartender

Stonebriar Country Club
2022.05 - Current

Bachelor of Science - Nutrition Sciences

Texas Womens University
01.2022 - Current

Bartender

Sushi Marquee
01.2021 - Current

Lead Cocktail Waitress

Lombardis Restaurant
2021.01 - 2021.12

Associate of Applied Science - Nutrition Sciences

Collin County Community College District
08.2018 - 05.2021

Waitress

Brinker
02.2018 - 03.2020

Head Lifeguard

Apex Centre
04.2017 - 01.2018

Childcare Worker

Crosspoint City Church
09.2016 - 09.2018

High School Diploma -

Mckinney North High School
08.2015 - 06.2018
Lilah DeenBartender