Lili Edwards
Sammamish
Summary
Results-driven Catering Manager with expertise in event logistics, customer service, and staff leadership. Proven track record of exceeding client expectations while ensuring high-quality food safety and presentation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Catering Manager
Stanford's Bar & Grill
12.2024 - Current
- Developed and executed catering menus tailored to diverse client preferences.
- Managed vendor relationships, ensuring timely supply of quality ingredients and equipment.
- Coordinated logistics for events, optimizing setup processes and resource allocation.
- Trained and led catering staff, enhancing service delivery and team performance.
- Collaborated with marketing team to promote catering services through targeted campaigns.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Implemented strict food safety protocols, significantly reducing instances of non-compliance.
- Coordinated with catering staff to deliver food services for special events and functions.
General Manager
Famous Dave's BBQ
06.2002 - 12.2024
- Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
- Led staff training programs to improve team performance and ensure adherence to company standards.
- Analyzed sales data to identify trends, optimize menu offerings, and drive revenue growth.
- Coordinated inventory management systems to reduce waste and streamline supply chain processes.
- Managed budgeting processes to control costs while maintaining high-quality services and products.
- Oversaw daily operations, ensuring compliance with health regulations and safety standards.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Associate of Science -
Roger's Hall
Mexico, MO06-1991
Skills
- Event planning proficiency
- Staff leadership
- Food safety
- File management
- Staff supervision
- Staff scheduling
- Portion control
- ServSafe manager
- Order documentation
- Inventory management
- Marketing initiatives
- Gather software expertise
- Schedule control
- Problem-solving
- Training and onboarding
- Customer service
- Delegating assignments and tasks
- Reliable and responsible
- Team leadership
- Labor and overhead cost estimation
- Money handling
- Inventory management software
- Recruitment and hiring
- Relationship building
- Recruitment
- Database interface and query software
- Supply ordering and management
- Cost estimation
- POS terminal operation
- Coaching and mentoring
- Cost controls
Certification
- ServeSafe
Languages
Spanish
Native or Bilingual
Timeline
Catering Manager
Stanford's Bar & Grill
12.2024 - Current
General Manager
Famous Dave's BBQ
06.2002 - 12.2024
Associate of Science -
Roger's Hall