Lili Gregory
Burleson ,TX
Summary
Dynamic professional with extensive experience in customer service and education, notably at City Cave. Proven ability to enhance efficiency through exceptional organization and multitasking skills. Adept at data entry and spreadsheet tracking, fostering positive relationships with clients and students alike. Committed to delivering outstanding service and support in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Receptionist
City Cave
Fort Worth, TX
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Server
Texas Roadhouse
Burleson, TX
11.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
After-School Teacher
Burleson ISD
Burleson, TX
08.2023 - 03.2024
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Implemented effective classroom management techniques, maintaining an orderly and focused learning environment.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
Education
Burleson High School
Burleson, TX05.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Spreadsheet tracking
- Multitasking and prioritization
Timeline
Receptionist
City Cave
12.2024 - Current
Server
Texas Roadhouse
11.2023 - 11.2024
After-School Teacher
Burleson ISD
08.2023 - 03.2024
Burleson High School