Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LILI KOMITSKI

Brooklyn,NY

Summary

Healthcare professional pursuing a Master's in Health Informatics and Data Science, experienced in project management, patient coordination, and research. Leveraging a background in Applied Psychology and proficiency in data analysis tools. Known for building professional relationships and ensuring patient satisfaction. Aiming to apply these skills to enhance efficiency in a health informatics role.

Overview

5
5
years of professional experience

Work History

Patient Access Coordinator

Weill Cornell Medicine
01.2020 - 01.2024
  • Managed and triaged inbound calls from patients and physicians, utilizing detailed knowledge of departmental policies and procedures
  • Conducted patient-centric conversations to provide solutions, proactively deepening relationships through customer engagement
  • Ensured patients submitted required pre-visit documentation, certifications, and authorizations for medical services, facilitating seamless healthcare delivery
  • Cultivated relationships with referring physicians and manage appointment requests effectively
  • Adhered to scripts and protocols for various appointment requests, exercising independent judgment in a collaborative, ethical manner
  • Maintained patient confidentiality while documenting interactions and notes within the practice management system/electronic medical record
  • Trained new hires in Patient Access Coordinator protocols, enhancing team efficiency and adherence to procedures.

Client Assistant

Decision Drivers
07.2019 - 01.2020
  • Facilitated client relations as a liaison, coordinating outreach efforts by organizing focus groups, gathering information, and establishing robust communication channels between clients and the organization
  • Managed accurate data entry tasks, both confidential and non-confidential, adhering strictly to data security protocols
  • Partnered closely with the Director of Decision Drivers NYC, contributing significantly to the successful launch and grand opening of the New York City office through strategic planning and organization
  • Trained new hires in client outreach procedures, enhancing team performance and effectiveness
  • Provided support in project management, equipment setup, and technical issues, ensuring smooth operations.

Research Intern

Pace University
06.2019 - 12.2019
  • Contributed to research under the guidance of Dr
  • Baptise Barbot, PhD, in the Science of Development Lab at Pace University
  • Honed skills in data extraction and the application of research methods derived from scientific literature
  • Received acknowledgment in a published work, demonstrating commitment to and involvement in rigorous academic research: "The Reliability of Divergent Thinking Tasks for Tracking Creativity: A Meta-analysis".

Education

Masters in Health Informatics, Data Science -

University of Pittsburgh
01.2024

Bachelor of Arts in Applied Psychology & Human Relations -

Pace University
01.2020

Skills

  • Project Management
  • Research
  • Data collection & Analysis
  • Database Search and Data Entry Skills
  • EMR
  • HIPAA Compliance
  • Medical Terminology
  • Scheduling Diagnostic Procedures
  • Quality Assurance
  • Leadership & Team Collaboration
  • Active Listening & Effective Communication
  • Conflict Resolution

Technical Skills

  • Microsoft SQL Server
  • Microsoft PowerBI
  • Microsoft Office Suite
  • Adobe Creative Cloud
  • Epic Systems
  • Python
  • Tableau
  • StrataSE
  • SPSS
  • Orange

Languages

Bulgarian
Native/ Bilingual

Timeline

Patient Access Coordinator

Weill Cornell Medicine
01.2020 - 01.2024

Client Assistant

Decision Drivers
07.2019 - 01.2020

Research Intern

Pace University
06.2019 - 12.2019

Masters in Health Informatics, Data Science -

University of Pittsburgh

Bachelor of Arts in Applied Psychology & Human Relations -

Pace University
LILI KOMITSKI