LILI KOMITSKI
Brooklyn,NY
Summary
Healthcare professional pursuing a Master's in Health Informatics and Data Science, experienced in project management, patient coordination, and research. Leveraging a background in Applied Psychology and proficiency in data analysis tools. Known for building professional relationships and ensuring patient satisfaction. Aiming to apply these skills to enhance efficiency in a health informatics role.
Overview
5
5
years of professional experience
Work History
Patient Access Coordinator
Weill Cornell Medicine
01.2020 - 01.2024
- Managed and triaged inbound calls from patients and physicians, utilizing detailed knowledge of departmental policies and procedures
- Conducted patient-centric conversations to provide solutions, proactively deepening relationships through customer engagement
- Ensured patients submitted required pre-visit documentation, certifications, and authorizations for medical services, facilitating seamless healthcare delivery
- Cultivated relationships with referring physicians and manage appointment requests effectively
- Adhered to scripts and protocols for various appointment requests, exercising independent judgment in a collaborative, ethical manner
- Maintained patient confidentiality while documenting interactions and notes within the practice management system/electronic medical record
- Trained new hires in Patient Access Coordinator protocols, enhancing team efficiency and adherence to procedures.
Client Assistant
Decision Drivers
07.2019 - 01.2020
- Facilitated client relations as a liaison, coordinating outreach efforts by organizing focus groups, gathering information, and establishing robust communication channels between clients and the organization
- Managed accurate data entry tasks, both confidential and non-confidential, adhering strictly to data security protocols
- Partnered closely with the Director of Decision Drivers NYC, contributing significantly to the successful launch and grand opening of the New York City office through strategic planning and organization
- Trained new hires in client outreach procedures, enhancing team performance and effectiveness
- Provided support in project management, equipment setup, and technical issues, ensuring smooth operations.
Research Intern
Pace University
06.2019 - 12.2019
- Contributed to research under the guidance of Dr
- Baptise Barbot, PhD, in the Science of Development Lab at Pace University
- Honed skills in data extraction and the application of research methods derived from scientific literature
- Received acknowledgment in a published work, demonstrating commitment to and involvement in rigorous academic research: "The Reliability of Divergent Thinking Tasks for Tracking Creativity: A Meta-analysis".
Education
Masters in Health Informatics, Data Science -
University of Pittsburgh
01.2024
Bachelor of Arts in Applied Psychology & Human Relations -
Pace University
01.2020
Skills
- Project Management
- Research
- Data collection & Analysis
- Database Search and Data Entry Skills
- EMR
- HIPAA Compliance
- Medical Terminology
- Scheduling Diagnostic Procedures
- Quality Assurance
- Leadership & Team Collaboration
- Active Listening & Effective Communication
- Conflict Resolution
Technical Skills
- Microsoft SQL Server
- Microsoft PowerBI
- Microsoft Office Suite
- Adobe Creative Cloud
- Epic Systems
- Python
- Tableau
- StrataSE
- SPSS
- Orange
Languages
Bulgarian
Native/ Bilingual
Timeline
Patient Access Coordinator
Weill Cornell Medicine
01.2020 - 01.2024
Client Assistant
Decision Drivers
07.2019 - 01.2020
Research Intern
Pace University
06.2019 - 12.2019
Masters in Health Informatics, Data Science -
University of Pittsburgh
Bachelor of Arts in Applied Psychology & Human Relations -
Pace University
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