Khadijiah Boone
Tampa,FL
Summary
Experienced in evaluating and processing auto insurance claims, demonstrating a strong focus on accuracy and compliance with established policies. Conducted thorough investigations to assess damages and determine liability, effectively managing a high volume of claims while consistently meeting performance metrics. Engaged in negotiations with claimants to facilitate fair settlements, utilizing problem-solving skills to overcome obstacles in the claims process. Proven ability to document decision-making processes clearly, ensuring transparency and adherence to industry standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Mo’t Cancer Center
Tampa, FL
03.2024 - 04.2025
- Maintained confidentiality of patient information in accordance with HIPAA regulations and company policies.
- Monitored and managed appointment scheduling to optimize clinic workflows and reduce patient wait times.
- Utilized electronic health record systems to maintain up-to-date patient information and improve data accessibility.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns in a timely manner.
Auto Claims Adjuster
Crawford & Company
Remote
05.2022 - 08.2023
- Evaluated and processed auto insurance claims with a focus on accuracy and compliance with company policies.
- Conducted thorough investigations, including interviews and inspections, to determine liability and assess damages.
- Managed a high volume of claims, consistently meeting or exceeding performance metrics for turnaround time and accuracy.
- Engaged in negotiations with claimants to reach fair and equitable settlements.
- State Farm
- Collaborated with policyholders and repair facilities, facilitating effective communication and fostering positive relationships throughout the claims process.
- Conducted thorough investigations to assess damages and validate claims, leading to timely resolutions and improved customer satisfaction.
- Analyzed loss data to identify trends, implementing process improvements that streamlined claim handling and reduced turnaround times.
- Trained and mentored junior adjusters, enhancing team performance and contributing to a culture of continuous improvement within the department.
Operations Sup
UPS
Tampa, FL
11.2015 - 05.2022
- Managed daily operations and ensured smooth workflow.
- Utilized project management software to track progress and allocate resources effectively.
- Conducted regular audits to identify areas for improvement within the operations.
- Monitored key performance indicators to drive operational excellence.
- Developed contingency plans to ensure business continuity during disruptions.
Education
High School Diploma -
C. Leon King High School
Tampa, FLSkills
- Appointment Scheduling
- Problem Solving
- Attention to Detail
- Data Entry
- Project Management
- Negotiation
- Conflict Resolution
- Time Management
- Customer Service
- Workflow Optimization
- Claims evaluation
- Liability assessment
- Damage appraisal
- Negotiation skills
Certification
- State Farm, Wind and hail HAAG
- TWIA
- 6-20 ALL LINES ADJUSTER LICENSE
- Microsoft Office
- CAT Claims
Timeline
Patient Access Coordinator
Mo’t Cancer Center
03.2024 - 04.2025
Auto Claims Adjuster
Crawford & Company
05.2022 - 08.2023
Operations Sup
UPS
11.2015 - 05.2022
High School Diploma -
C. Leon King High School