Lili LaRicci
White Hall
Summary
Dynamic and service-oriented professional with extensive experience at Cheveux Hair Salon, excelling in customer relations and organization. Proven ability to enhance client satisfaction through personalized services and effective communication. Skilled in scheduling and cash handling, consistently fostering a welcoming environment that encourages repeat business.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Receptionist
Cheveux Hair Salon
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Hair Stylist
Cheveux Hair Salon
01.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Maintained clean and organized work station, complying with health and safety standards.
- Implemented feedback system, leading to improved service quality and customer experience.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
Cashier
Crumbl Cookies
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma - Business
North Harford
Pylesville, MD05.2023
Skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
Customer service, organization,
- Greeting and seating clients
- Professional demeanor
- Service-oriented mindset
- Meeting preparation
Certification
Real estate
Timeline
Cashier
Crumbl Cookies
08.2022 - 11.2022
Hair Stylist
Cheveux Hair Salon
01.2020 - Current
Receptionist
Cheveux Hair Salon
High School Diploma - Business
North Harford
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