Lili Villafuerte
Bay City
Overview
9
9
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
Bay City
09.2024 - Current
- Described merchandise and explained use, operation and care.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked sales performance metrics to identify trends in market place.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Optician
Mann Eye Institute
Bay City
09.2020 - 12.2023
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients
- 3 years Optical experience
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Maintained records of prescriptions, orders and payments.
- Conducting comprehensive eye exams, frame selection, and fitting.
- Achieving sales targets and consistently exceeding customer expectations.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, and pupillary distance.
- Submitted patient insurance forms and managed simple bookkeeping.
- Organized inventory according to product type and manufacturer specifications.
Sales Representative
Cricket Wireless
Bay City
12.2015 - 07.2020
- Prepared and delivered appropriate presentations on products and services.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Bay City High School
Bay City, TX06-2014
Skills
- Product knowledge
- Sales processing
- Visual merchandising
- Customer service
- Bilingual
- Inventory management
- Time management
- Problem solving
- Data entry
Timeline
Sales Associate
Ashley Furniture Homestore
09.2024 - Current
Optician
Mann Eye Institute
09.2020 - 12.2023
Sales Representative
Cricket Wireless
12.2015 - 07.2020
High School Diploma -
Bay City High School