Lilia Aguinaga

Provide administrative support for Private Flood Services division. Handle incoming calls and emails from brokers, agents and internal staff once proficiency in product and process knowledge is achieved. Resolve policy- related issues with the appropriate staff/department, and provide support to other departments.

Performed data entry and customer service tasks duties include, but are not limited to Reviewing applications and backup documents for completeness, process incoming mail and faxes, money/non-money endorsements, cancellations, policy entry, and assist with interfacing with other offices/departments.

Provided strong Customer Service, making outgoing calls to agents requesting information needed on policies. Handling of incoming calls, and directing them to the appropriate department. Heavy data entry, and use of MS Outlook, word and excel.

Provide administrative support for Private Flood Services division. Handle incoming calls and emails from brokers, agents and internal staff once proficiency in product and process knowledge is achieved. Resolve policy- related issues with the appropriate staff/department, and provide support to other departments.