Lilia Diaz
Itasca,Il
Summary
A highly motivated and eager individual who’s dedicated to get the work done. I have an abundant amount of experience in the customer service industry, along with experience in shipment management.
Overview
9
9
years of professional experience
Work History
Dispatcher Coordinator
Rushmore Transportation LTD
Franklin Park, IL
06.2019 - Current
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Dispatching 15+ drivers daily
- Tracking and monitoring drivers through GPS.
Dispatcher
St. George Logistics
Elk Grove Village
05.2018 - 05.2019
- Transportation - dispatching drivers from one point to its final destination and providing rates to customers
- Data entry of Customs and shippers release (control management system)
- Customer service - receiving and directing calls, meeting customers needs for quick email response
- Domestics entry (3PL)
- Providing day by day invoices to customers.
International/ Domestic receiving
Hankyu Hanshin
Itasca
05.2017 - 05.2018
- Inventory Control - scanning the product into the system with the proper quantity
- Verify the shipment has been received with all the contents and record missing freight
- Put away items into its own proper location.
prepare foods
Whole Food Market
Schaumburg
09.2016 - 05.2017
- Maintain sanitation as in wipe down dirt dust and clean up spills
- Monthly data entry on physical stock
- Help make food from scratch while using grills, fryers and ovens.
cashier/ cook
Kentucky Fried Chicken
Elmhurst
08.2015 - 05.2017
- Maintain a clean environment & prepare food
- Ring up customer (counting money).
Education
Graduate -
West Leyden High School
Northlake, IL05.2016
Skills
- Fluent writer and speaker in Spanish
- Proficient in: Outlook / Microsoft / web and social skills / powerpoint
Timeline
Dispatcher Coordinator
Rushmore Transportation LTD
06.2019 - Current
Dispatcher
St. George Logistics
05.2018 - 05.2019
International/ Domestic receiving
Hankyu Hanshin
05.2017 - 05.2018
prepare foods
Whole Food Market
09.2016 - 05.2017
cashier/ cook
Kentucky Fried Chicken
08.2015 - 05.2017
Graduate -
West Leyden High School