Lilia Doctor
Alice
Summary
Dedicated and detail-oriented Administrative Professional with over 8 years of experience providing administrative support, customer service, records management, billing, financial transactions, and office operations. Skilled in handling confidential information, maintaining accurate records, managing multiple priorities, and delivering exceptional customer service. Proficient in Microsoft Office applications, data entry, accounts receivable, payment processing, and communication with customers, staff, and management. Recognized for strong organizational skills, professionalism, and the ability to work efficiently in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Billing Clerk
Team Chevrolet
Alice, Texas
11.2021 - 08.2024
- Managed all dealership sales billing and documentation processes.
- Booked vehicle sales transactions accurately and efficiently.
- Processed dealer trades, vehicle acquisitions, and payoff transactions.
- Maintained accounts receivable records and assisted with account reconciliation.
- Calculated sales commissions and ensured proper documentation.
- Assisted customers with service payments in person and over the phone.
- Answered and directed incoming phone calls while providing professional customer service.
- Prepared and submitted daily Excel reports to corporate management.
- Maintained organized records and ensured accuracy of financial documents.
- Collaborated with multiple departments to support daily business operations.
Title Clerk
Jim Wells County Tax Office – Department of Motor Vehicles
Alice, Texas
03.2018 - 10.2021
- Processed vehicle title transfers, registrations, and ownership documentation.
- Assisted customers with state requirements and DMV procedures.
- Collected payments and balanced daily cash transactions.
- Maintained accurate records and confidential information.
- Provided excellent customer service in a high-volume office setting.
- Assisted with filing, data entry, and document processing.
- Ensured compliance with state regulations and office procedures.
Bander/Tester
Dixie Iron Works
Alice, Texas
08.2015 - 04.2017
- Performed inspection, testing, and recertification of oilfield equipment.
- Maintained accurate documentation and quality control records.
- Followed safety regulations and company procedures.
- Worked collaboratively with team members to meet production goals.
Education
High School Diploma -
Alice High School
Alice, Texas01-2000
Skills
- Administrative Support
- Office Management
- Customer Service
- Records Management
- Data Entry
- Microsoft Excel, Word & Outlook
- Accounts Receivable
- Payment Processing
- Cash Handling
- Telephone & Email Communication
- Scheduling & Coordination
- Filing & Documentation
- Financial Reporting
- Problem Solving
- Time Management
- Attention to Detail
- Confidentiality & Professionalism
ADDITIONAL QUALIFICATIONS
- Strong interpersonal and communication skills.
- Ability to maintain confidentiality and professionalism.
- Experienced in handling financial transactions and maintaining accurate records.
- Proven ability to multitask and prioritize responsibilities in busy office environments.
- Dependable, organized, and customer-focused.
Timeline
Billing Clerk
Team Chevrolet
11.2021 - 08.2024
Title Clerk
Jim Wells County Tax Office – Department of Motor Vehicles
03.2018 - 10.2021
Bander/Tester
Dixie Iron Works
08.2015 - 04.2017
High School Diploma -
Alice High School