Lilia Ignacios
Cashier/Clinical Research Coordinator
Garden Grove,CA
Summary
Detail-oriented individual with extensive experience in customer service and clinical research. Recognized for strong teamwork and problem-solving skills, consistently improving service flow and participant retention in clinical trials.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work History
Clinical Research Coordinator
Providence Saint Jude Medical Center
Fullerton, CA
07.2016 - Current
- Coordinated multi-site clinical trials ensuring compliance with regulatory requirements and protocols.
- Developed and maintained study documentation, facilitating timely review and approval processes.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Managed patient recruitment strategies, optimizing participant enrollment for various studies.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
Clinical Research Coordinator
Community Clinical Trials
Orange, CA
03.2007 - 06.2016
- Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Improved recruitment rates by developing and implementing effective patient outreach strategies.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Monitored patient safety throughout clinical trials and reported any adverse events.
Medical Assistant/Receptionist
Family Medical Center
Santa Ana, CA
06.2003 - 08.2006
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted healthcare providers with patient intake, ensuring accurate documentation of medical histories.
- Coordinated communication between patients and medical staff to streamline care delivery processes.
- Trained new staff on office procedures and software applications for improved operational efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Cashier
Max Foods/Albertson's
Garden Grove, CA
05.1999 - 02.2003
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with management to streamline checkout processes for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Medical Assistant - Health Education
Santa Ana College
Santa Ana, CAHigh School Diploma -
Santiago High School
Garden Grove, CA1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Payment collection
- Retail merchandising
- Purchase assistance
- Data entry
- Credit and cash transactions
Certification
Medical Assistant Certificate,
BLS Certificate,
Food Handling Certificate
Languages
Spanish
Native or Bilingual
Timeline
Clinical Research Coordinator
Providence Saint Jude Medical Center
07.2016 - Current
Clinical Research Coordinator
Community Clinical Trials
03.2007 - 06.2016
Medical Assistant/Receptionist
Family Medical Center
06.2003 - 08.2006
Cashier
Max Foods/Albertson's
05.1999 - 02.2003
Medical Assistant - Health Education
Santa Ana College
High School Diploma -
Santiago High School