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Lilia Kurylo
Rochester,NY
Summary
Dedicated server with exceptional customer service skills, specializing in guest engagement and cash handling. Committed to creating welcoming environments and resolving inquiries effectively.
Results-driven hospitality professional with a strong work ethic and expertise in customer service. Recognized for enhancing guest satisfaction through effective teamwork and prompt issue resolution. Eager to contribute to a dynamic team focused on delivering exceptional dining experiences.
Dynamic team member with a solid background in fast-paced service environments. Known for exceptional guest engagement and effective cash handling, committed to ensuring operational efficiency and high customer satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
Rochester, NY
05.2025 - 08.2026
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Accurately processed orders using point-of-sale system, minimizing errors.
- Handled customer inquiries and complaints effectively to resolve issues promptly.
- Upsold daily specials and promotions to increase overall sales performance.
Barista
Starbucks
Rochester, NY
07.2023 - 08.2024
- Crafted high-quality beverages in accordance with standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Provided exceptional customer service by actively engaging with customers and addressing inquiries.
- Trained new baristas on beverage preparation techniques and company standards.
- Managed cash register operations, handling transactions accurately and efficiently.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Crew Team Member
Tim Hortons Cafe & Bake Shop
Rochester, NY
08.2022 - 07.2023
- Delivered exceptional customer service in fast-paced environment while accurately processing orders.
- Operated cash register and handled transactions efficiently, ensuring accuracy in cash management.
- Collaborated with team members to maintain cleanliness and organization of work area, enhancing operational efficiency.
- Prepared food and beverages according to established recipes and quality standards, ensuring consistency and taste.
- Monitored inventory levels and communicated needs for restocking supplies to maintain service flow.
- Implemented improvements in workflow processes that enhanced speed of service during peak hours.
- Resolved customer inquiries and concerns effectively, maintaining positive relationships and high satisfaction levels.
Education
High School Diploma -
Spencerport High School
Rochester, NYNo Degree - Biblical Studies
Summit International School of Ministry
Grantville, PA04.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
Timeline
Server
Olive Garden Restaurant
05.2025 - 08.2026
Barista
Starbucks
07.2023 - 08.2024
Crew Team Member
Tim Hortons Cafe & Bake Shop
08.2022 - 07.2023
High School Diploma -
Spencerport High School
No Degree - Biblical Studies
Summit International School of Ministry